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Question about SanDisk Sansa e250 MP3 Player

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Sansa e200 shows refresh database fail

The sansa e 200 player started showing message "refresh database fail" and all data including songs and voice recording has gone. Although the the memory shows 1893 mb still in use. Also on connecting to computer the sansa is not detected. I am unable to load any songs and also unable to refresh the database. The 'reset all' also has not resolved the problem . When I go to recovery mode, on connecting usb cable , it says 'enter USB 2.0 MSD Mode' on disconnecting the cable it says resetting the system. but the player does not recover the database What should I do ? Can U help ? Regards Ashu

Posted by ashutosh siddhant on

  • 1 more comment 
  • Anonymous Mar 08, 2008

    I have turn off the devices more then three times.

  • f57sgs1 Apr 17, 2008

    My Sansa e200R is stuck in Refresh Database mode. It has updated about 1/8 of the way and is frozen.



    Not sure what to do.



    Thanks

  • Anonymous Apr 18, 2009

    IT SAYS THAT I HAVE TO ENTER RECOVERY MODE AND I DONT KNOW HOW TO DO IT AND FIX IT ALL

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2 Answers

Anonymous

I have the same problem. Did u fix the problem?

Posted on Apr 26, 2008

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Anonymous

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    An expert who has achieved level 1.

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  • 1 Answer

Try emailing SanDisk technical support team at: [email protected] And ask them for the Recovery Mode firmware upgrade (Also send them the problem the way you posted it here). They should send you a link to some firmware upgrade file. You could also try calling them at: 1-866-726-3475 but an email should be sufficient because, from what I remember, it is just a link to file that you need to download. I hope that helps...

Posted on Feb 11, 2007

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1 Related Answer

snivilis

  • 4 Answers

SOURCE: Sansa e200 shows refresh database fail

try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works

Posted on Aug 26, 2008

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I just got a SDmicro 2G to 'add on' to my MP3 player Sansa e200. I have inserted the card and got the reading: "Refresh Database". I do not have the owners manual anymore so I am not sure how to do...

You don't have to do anything. Just wait and let the Sansa refresh its database. It shows a progress bar to indicate progress.

You can download the manual from
http://www.sandisk.com/sandisk-support/warranty-and-user-guides
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Refreshing database

User guide for Sansa e200R:
http://mp3support.sandisk.com/downloads/um/e200r_userguide_en.pdf


Check this link for Sansa e200 "freezing in refreshing database",
2 steps to follow up:
http://kb.sandisk.com/app/answers/detail/a_id/34/kw/e200r%20freeze/r_id/101834

1. Reset the device as described on the site of Sandisk.
http://kb.sandisk.com/app/answers/detail/a_id/189

If resetting didn't solve your problem
2. Update the firmware.
http://kb.sandisk.com/app/answers/detail/a_id/306
2.1 Use the Sansa Firmware Updater for a download of your device
with the next link:
http://mp3support.sandisk.com/sansa/Application/SansaUpdaterInstall.exe
2.2 Follow the instructions "update the firmware" for sansa e200 series:
http://kb.sandisk.com/app/answers/detail/a_id/306/kw/e200r%20freeze/r_id/101834
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Showing refresh database

try to format the player once..now download the songs and give it a try... :)
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Sansa e200 shows refresh database fail

try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works
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MP3 needs to refresh DataBase?

You have to many songs a sansa e 250 only holds a certain amount of space so your best bet is to buy a memory card or delete songs so you can add new ones.


sincerely,Britani
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Refreshing Database

I love you!! thanks this helped me :)
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SanDisk Sansa e250 MP3 Player

First switch your USB control to MSC. Then turn off your mp3 player and activate the hold icon. Then turn it on while holding the record button with hold icon still being activated. then it will go to recovery mode. Now plug your sandisk into the computer and wait until it says RECOVERY COMPLETE...PLEASE DISCONNECT or when it just says for you to disconnect. This worked on my sandisk, and it hopefully work for you.
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SanDisk Sansa e250 MP3 Player

ok, mine had the same problem, first go to settings, then USB mode and switch it to MSC, plug it into your computer and it should show up, then format it, this will erase everything but then u can put it back on, after you format it you can switch it back to MTP mode, its alot better, hope i helped
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Sansa e200r

my Sansa M200 has a frozen screen, tried removing battery but comes back screen frozen
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