The sansa e 200 player started showing message "refresh database fail" and all data including songs and voice recording has gone. Although the the memory shows 1893 mb still in use. Also on connecting to computer the sansa is not detected. I am unable to load any songs and also unable to refresh the database. The 'reset all' also has not resolved the problem .
When I go to recovery mode, on connecting usb cable , it says 'enter USB 2.0 MSD Mode'
on disconnecting the cable it says resetting the system.
but the player does not recover the database
What should I do ? Can U help ?
Try emailing SanDisk technical support team at:
And ask them for the Recovery Mode firmware upgrade (Also send them the problem the way you posted it here). They should send you a link to some firmware upgrade file.
You could also try calling them at: 1-866-726-3475
but an email should be sufficient because, from what I remember, it is just a link to file that you need to download.
I hope that helps...
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When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.
If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.
Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.
If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.
Apparently there is a known problem with older firmware with some MP3 files having info in the ID part of the file that makes the player go crazy. So update your firmware or listen to different music :-)
"Bugs Fixed:Stability·Hanging at Refresh Database with certain ID3 tag genres."
This info from page below. Also shows you how to update to latest firmware which may fix your problem
ALL DATA WILL BE LOST WITH THIS PROCEDURE!!
You can try a ROM recovery.
- TURN OFF UNIT
- Place hold switch so orange shows
- Hold down the REC button with the red dot on the side of the player.
- Whilst holding the REC button, press the power button as if to turn on the unit
- Let go of the REC button
You should see the recovery console.
YOU WILL LOSE ALL DATA!! However you will also have a working player.
Hope this helps.