Question about Dell 924 All-in-One InkJet Printer
Before you buy a remanufactured Lexmark or Dell inkjet cartridge please carefully read and understand the following:
The more recent ranges of remanufactured colour Lexmark and Dell ink cartridges have been remarkably unreliable - the failure rate being massively higher than all other remanufactured goods we supply. Our remanufactured HP's, Canon, and older Lexmark/Dell ranges remain very reliable.
At seems almost certain the micro-electronics in these cartridges have been developed in the factory to ensure failure at a given point. THE MODELS MOST LIKELY TO CAUSE PROBLEMS ARE THE LEXMARK No1, No2, No3, No29, No33, No35 and No43, AND THE DELL MODELS TO FIT PRINTERS 922/924/942/944/962/964 and Dell printers sold in the last 12 months. For some reason the problems seem to be with colour cartridges - black units remain reliable.
On the reverse of a brand new Lexmark 29 colour cartridge box (in print so small it's almost impossible to read) it says: "THE PATENTED PRINT CARTRIDGE CONTAINED INSIDE IS LICENSED FOR A SINGLE USE ONLY AND IS DESIGNED TO STOP WORKING AFTER DELIVERING A CERTAIN AMOUNT OF INK. A VARIABLE AMOUNT OF INK WILL REMAIN IN THE CARTRIDGE WHEN REPLACEMENT IS REQUIRED." In plain English this means the cartridge will certainly fail - even when there is ink inside.
Although this is not printed on the boxes of certain other models, the high failure rate suggests similar technology is deployed. A perfectly good remanufactured cartridge can be installed, and used - albeit temporarily. Suddenly and without explanation, an error message "UNSUPPORTED CARTRIDGE" appears, and the cartridge refuses to work ever again. Most will almost certainly end up in landfill.
Posted on May 09, 2008
I am having the same problem. I bought my cartridge from Dell and it is brand new. But I keep getting the error message to replace the cartridge. What can I do?
Posted on Aug 19, 2009
I fear yur spring problem may have been a secondary and unrelated problem .... strictly coincidential
Posted on Oct 04, 2007
Thank you ever so much for your time and suggestion but I think I've located my problem more or less. The cover that snaps up and down to open and close the ink cartridges...well there's a little "spring" coiled around one of the arms that slip into 2 holes in the back on the in side to hold the cover in place...well it's off and my old fingers are not limber nor my eyes good enough to snap it all back in place. So the problem is partly resolved but now I need to take it in to repairman..... Thank you once more &"God Bless" Shelb
Posted on Sep 04, 2007
Are you using original Dell ink or other one? If you trying to print test page is printing only b&w or it is not possible anything?
Posted on Aug 20, 2007
A trick which may work is cleaning the contacts on both the cartridge and the printer.
Make sure you've switched it off first, I'd try gently buffing with a soft dry cloth first.
HP reccommend using distilled water and cotton buds, but not alcohol based cleaning fluids.
Allow the water to evaporate before replacing cartridge and switching on.
Posted on May 11, 2010
Tips for a great answer:
The ink cartridge carrier moves and stops at the loading
position unless the printer is busy.
Usually answered in minutes!