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I have had this problem before. All I did to get it to open was turn the power off and then back on and as it is coming on press the open/close button. Sometimes it takes a couple tries to get the timing right but it usually works.
The DVD drives are very unreliable and just get more temperamental with age. I replaced mine with a Lite-On SOHW-1213S. The DVD is too big to fit in the old ones place so it sits on top of the unit with the cable going through the slot, but it works brilliantly.