Washer won't agitate or spin

Put old coupler back on transmission shaft. Can you now turn coupler? You should not be able to. If you can, grooves in coupler are stripped out. Replace coupler. Part # WH49X10042

see this causes and fix it. God bless you
Motor Coupling If the washer won't spin or agitate the motor coupling might have failed. The motor coupling connects the motor to the washer transmission. It is designed to fail if the washer is overloaded in order to protect both the motor and transmission.

Drive Belt If the washer won't spin or agitate, check the drive belt. If the belt is broken or if it isn't tight on the pulleys the washer won't spin or agitate properly.

Drive Motor If the washer won't spin or agitate the drive motor might be defective. This is not common. Check all of the other related parts to this symptom before replacing the motor. If the motor is visibly burned out or physically damaged, replace it.
Stator Assembly If the washer won't spin or agitate the stator assembly might be burned out. The stator is essentially one half of a motor, it interacts with the tub by creating a strong electro-magnet. If the stator burns out the washer won't spin or agitate. Check the stator for continuity. This part is often misdiagnosed.

Door or Lid Latch Assembly If the washer won't spin or agitate the lid switch assembly might be defective. This is a very common problem. The lid switch assembly can fail either mechanically or electrically. Test any electrical switches with an Ohm meter for continuity. The switches should have continuity according to their design.

Door Lock Motor and Switch Assembly If the washer won't spin or agitate the door lock assembly should be checked. The door lock can fail either mechanically or electrically. Test any switches on the door lock with an Ohm meter. The switches should have continuity according to their design.

Motor Control Board If the washer won't spin or agitate the motor control board might be defective. The motor control board provides power to the motor as well as direction and force. If the motor control board is defective the washer may not work at all or function properly.

see this causes and fix it. God bless you
Motor Coupling If the washer won't spin or agitate the motor coupling might have failed. The motor coupling connects the motor to the washer transmission. It is designed to fail if the washer is overloaded in order to protect both the motor and
Drive Belt If the washer won't spin or agitate, check the drive belt. If the belt is broken or if it isn't tight on the pulleys the washer won't spin or agitate properly.

Drive Motor If the washer won't spin or agitate the drive motor might be defective. This is not common. Check all of the other related parts to this symptom before replacing the motor. If the motor is visibly burned out or physically damaged, replace it.

Stator Assembly If the washer won't spin or agitate the stator assembly might be burned out. The stator is essentially one half of a motor, it interacts with the tub by creating a strong electro-magnet. If the stator burns out the washer won't spin or agitate. Check the stator for continuity. This part is often misdiagnosed.

Door or Lid Latch Assembly If the washer won't spin or agitate the lid switch assembly might be defective. This is a very common problem. The lid switch assembly can fail either mechanically or electrically. Test any electrical switches with an Ohm meter for continuity. The switches should have continuity according to their design.

Door Lock Motor and Switch Assembly If the washer won't spin or agitate the door lock assembly should be checked. The door lock can fail either mechanically or electrically. Test any switches on the door lock with an Ohm meter. The switches should have continuity according to their design.

Motor Control Board If the washer won't spin or agitate the motor control board might be defective. The motor control board provides power to the motor as well as direction and force. If the motor control board is defective the washer may not work at all or function properly.

WASHER FILLS WITH WATER, THEN WON'T AGITATE. TURN KNOB TO SPIN AND IT DRAINS THEN SPINS. STILL WON'T AGITATE please show me a diagram

how should fix that

Your agitator splines are probably stripped out.
Remove the agitator and check the spline grooves.And the agitator coupling on the shaft.

If the washer fills up with water and you hear the motor running but the agitator doesn’t move, the agitator coupling is the most likely problem. First pump the water out by turning the timer to spin. Once the water is out, turn the washer off. Now pull up on the agitator until it comes off (it may be hard to pull off). Now that the agitator is off, you can see the agitator coupling, reach down and try to turn the coupling. If the coupling turns freely, it is striped out and needs to be replaced.

The transmission is dead!
It's not worth fixing!
If it's 10 years old or more, better off replacing it with a newer machine which will be much more efficient!
1998????????????
Not worth the money to fix!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Try You should call service.:
A&E Factory Service
1-800-905-9505
Nation wide / 7days/24 hours
Good work

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Thank You
Neil

yep you got it