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For the Sansa Fuze, the selection Shuffle Mode is correct, just like you told:
In Main Menu > Music > Submenu > Music Options > Shuffle Mode:
1. Select Shuffle.
2. Use thumbwheel to choose Shuffle on or Shuffle off.
(to play songs in random order, set Shuffle to ON).
3. Press Select to change the Shuffle mode.
The shuffle feature shuffles songs randomly - no way to change the order.
On the Sansa Clip, you have to make the changes to the song order in Windows Media Player first, before you transfer the playlist to the Sansa, using the advanced tag editor function; change the track number. If you have already transferred the song(s) over to the Sansa, you must delete the songs on the Sansa first, or else it will not accept the playlist transfer with the new track order. You can always go back and change the track numbers that are stored in your WMP library after you have transferred the playlist to the Sansa.