There is either one of two problems... 1. if you got it from a garage sale the user has to delete his account from the finger print scanner by putting his finger on the scanner and then pressing reset. 2. Your device is not compatable with the fingerprint scanner
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Re: Finger Print Scanner
Hi again. Give me your email adress please, for me to send you the required upgrades. Read my other post in the other section you've wrotten and you will have the instructions on how to do everything there. Thanks.
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when successful it will make a solid single beep if unsuccessful it will beep 3 times
enroll finger print at random no user ID 1 + # + master code + # first scan place finger on the scanner and remove when the scanner light turns off second scan replace same finger when the scanner lights back up you will hear a single beep if enrollment is successful
When you start a machine with a Fingerprint reader for the first time, you will see the following screen when you reach the Desktop. This is the main console for configuring and managing the Fingerprint reader.
Here you can enroll your fingerprint, and adjust your Power-on security settings.
When you click on “Create new passport and enroll fingerprints” you will be prompted for your logon password.
Once you enter your password you will see the main enrollment screen.
You can select a fingerprint to enroll either by selecting the fingertip with your mouse, or by choosing from the drop down list. To enroll, either double-click the fingertip you wish to use, or press the Enroll button
On the left is an animated finger that demonstrates how to swipe. You must swipe your finger three times to enroll.
If your finger is not centered, you will be prompted to move it to the right or to the left. If it’s not able to read at all you will be prompted to try again.
When you swipe successfully, you will see the highlighted portion go to No. 2 for the finger printer to be swiped again.
Once you have swiped three times successfully, the three images merge into one and you are brought back to the main enrollment screen, where the enrolled finger is shown with a red dot.
You can enroll multiple fingers.
The Enroll button has changed to say Delete. This allows you to delete a fingerprint you have already enrolled. If you used the mouse to click on a fingertip that was not already enrolled, the button would change back to Enroll.
When you click Next you are brought to the Power-on Security screen.
This is also the second choice from the main Fingerprints enrollment screen. Here you can use a fingerprint to replace your Power-on passwords if you are using them.
If you are using Power-on passwords, then select the box at the top. When you click on the Add button, you will be shown a list of the fingers that you have enrolled, and can select which one(s) you want to enable to replace your Power-on passwords.
Once you select a choice from the box, the finger will show up in the list. The first time you restart your machine after this, you may be asked to swipe your fingerprint as well as enter any Power-on passwords you have set. After that you should only be asked for your fingerprint.
In addition to the process above, there is a setting in BIOS that must be enabled for a user to be prompted for their fingerprint instead of a Power-on password. The Default for this Setting is “Enabled”, so no change should be necessary. It is in the Security Section under Fingerprint. The setting is called “Predesktop Authentication” Again, the default is “Enabled”. If disabled, a user will not be able to use their fingerprint on Power-on.
This controls what password will allow a user access to the system if they are not able to gain access using their fingerprint. The default setting is “Normal”. This will allow the use of either a user Power on password, or a Supervisor password instead of a fingerprint.
The alternative setting is High. This will allow only a Supervisor password to be entered instead of a fingerprint to gain access to the system.
Once you click Finish, you will be brought back to the main Fingerprints screen.
The Create new Passport and enroll fingerprints choice has gone. Replacing it are two new choices:
Edit passport and fingerprints
Delete passport and fingerprints.
If you choose Edit passport and fingerprints you will be prompted to swipe your finger to confirm your identity
You will then see the password screen. Click next to go to the main enrollment screen.
This is the same screen that appears when you have successfully enrolled a fingerprint.
Here again you can delete or enroll fingerprints I trust this was helpful and thank you for contacting the experts.
1. In Windows, double-click the VeriSoft Access Manager icon in the notification area of the taskbar.
2. On the “My Identity” page, click Log On, located in the upper-left corner of the page.
The VeriSoft Access Manager Logon Wizard opens.
3. On the “Introduce Yourself” page, enter the user's Windows password, if one has been established,
and then click Next.
4. On the “Services and Applications” page, click I want to, and then click Register Fingerprints.
NOTE: By default, VeriSoft Access Manager requires registration of at least 2 different
5. When the VeriSoft Access Manager Registration Wizard opens, click Next, and then slowly swipe
your finger across the sensor.
NOTE: The right index finger is the default finger for enrolling the first fingerprint. You can
change the default by clicking the finger you want to register first, on either the left hand or
the right hand. When you click a finger, it will be outlined to show it has been selected.
6. Continue swiping the same finger over the fingerprint sensor until the finger on the screen turns
NOTE: The progress indicator advances after each finger swipe. Multiple swipes are
necessary to register a fingerprint.
NOTE: If you need to start over during the fingerprint registration process, right-click the
highlighted finger on the screen and then click Start Over.
7. Click a different finger on the screen to register, and then repeat steps 5 and 6.
NOTE: If you click Finish before registering at least 2 fingers, an error message is
displayed. Click OK to continue.
8. After you have registered at least 2 fingers, click Finish.
9. To set up the fingerprint reader for a different Windows user, log on to Windows as that user and
then repeat steps 1 through 8.
Oh your going to hate me but unfortunately under vista if your credential manager gets corrupted the only way around is a total reimage - back to when it came out of the box. To do a full reimage using your recovery partition on power up to HP post screen tap F11 until the recovery manager starts - select advanced tab - full system recovery no backup - full destructive - this time when you get to your client details for setup after the recovery process select your password with care and when the time comes for for the finger print reader enabling under the credential manager the finger to use is your right small finger = the little pinkie >> it gets less work and is less prone to possible damage - small irregulaties are enough to fail a reading. So I hope this helps but unfortunately a full destructive recovery is required.
You may be in need for a ROM update/reinstall. It is pretty easy to do that. You can either go at HP's web site and download a ROM update for your specific model. Make shure you select your operating sistem rigt. Or you can browse the internet for a specific ROM update for your model. I recomand the HP site, and if you have problems regarding the ROM update process, or the ROM and OS version you need, please reply here and I'll guide you throught.