HP iPAQ H5450 Pocket PC Logo
Ben Thornhill Posted on Jan 22, 2007
Answered by a Fixya Expert

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Finger Print Scanner

Failed to start background reading(status=5,error=-102'retcode=0) appears when the fingerprint password screen appears. Have tried soft reset and hard reset nothing seems to work can anyone help

  • 7 more comments 
  • Ben Thornhill Jan 23, 2007

    Like i said in the last post, its [email protected]

    Thanks

  • Lofar Dec 05, 2007

    Failed to start background reading (status=5, error=-102, retcode=0). Perform a normal resert and try again. IPAQ 5500. Fingerprint reader won't work, now cannot access my PDA.

  • Anonymous Jan 11, 2008

    I have the same problem , but this happen after I update my rom to ppc 2003

  • Lachcal Apr 04, 2008

    i have the same problem pls help via email.

  • lagunkahun May 03, 2008

    just bought this ipaq h5450 at a garage sale...can't get past finger print security. What should I do?

  • Anonymous May 20, 2008

    hey, I have the same "error" whit my h5450, after i did some uppdate on it.
    The fingerprint password just gives me error messenges. plese help..

  • annrbaum Aug 25, 2008

    I can't reset my fingerprint/pin reader and am trying to set the pc back to factory settings

    please help and email me.

  • rbmexico Sep 02, 2008

    hi, same problem, i can´t hard reset, i mean it appears same error, pls help and email me.
    Best Regards...
    PS I think my fingerprint reader is broken, how can i disable it?...

  • pyrie Feb 10, 2009

    Hi - you offered to fix a problem with a HP5500 IPAQ - not recognising fingerprint stuff..

    I've got one recently from a retiree from my company... loaded a new battery...but this gives me a hardware error each time I try...
    Would really appreciate a fix.. if you still can
    thanks
    Steve

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There is either one of two problems... 1. if you got it from a garage sale the user has to delete his account from the finger print scanner by putting his finger on the scanner and then pressing reset. 2. Your device is not compatable with the fingerprint scanner

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  • Posted on Jan 23, 2007
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Hi again. Give me your email adress please, for me to send you the required upgrades. Read my other post in the other section you've wrotten and you will have the instructions on how to do everything there. Thanks.

  • Anonymous Jan 23, 2007

    Sorry as I didn't saw that. I'll send the files now. Hope aol can receive 10mb mesages. :)

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1 Related Answer

Anonymous

  • 450 Answers
  • Posted on Sep 07, 2005

SOURCE: ipaq 5555

If you did a "hard" reset and it doesn't work, it's a hardware problem... Send it in for repair.

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