If it makes a pining noise inside then it is possible that the hard drive has died. Also You can take the battery out, Hold the on switch to the on position, put the battery back in - and the recovery screen will show up... THere are a number of things you can try there including reformatting the drive...
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ALLOW the unit to run down(battery).fully recharge.this should "reset" the unit.If not the unit may require battery replacement.for more info visit the factory site http://support.creative.com/kb/ShowArticle.aspx?sid=8451.for anything related to your zen.RICHARDM69
If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!
this helped me as after it rebuilds the libary then it always froze on a song let the battery run out! this worked for me straight away and i had tried loads of other ideas this actually came from the tech guys !!!
Detach the player from the PC if it is connected, and turn off the player.
Press and hold the Play button while powering on the player.
When the player displays the Creative logo, release the Play button
Select Format (All) and select Yes to format the player.
After the player has finished formatting, select Reboot.
I Recently bought a Zen, and it works great. The only problem I found was that it freezes itself from time to time, and the best solution to this problem is on the bottom of your Zen, there is a very small Reset hole. With a needle or a toothpick, gently stick it in, and push lightly. This will allow the Zen to unfreeze, and return back into it's regular mode. All your files will be saved, and kept on to the Zen, so you don't need to worry about losing any of your files.