Question about Samsung RB1955VQ Bottom Freezer Refrigerator

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Electonic Temperature Control

We have had this refrigerator of two months and almost immediately we noticed that the temperature noted on the front display did not match what was really on the inside. We bought refrigerator thermometers and have gotten in the daily habit of unplugging and plugging in the refrigerator 4 or 5 times a day so that the outside digital display would register the correct temp signally the compressor to kick in. Sometimes the difference in temp is as much as 20 degrees! Of course I called BestBuy for repair and they sent a man out who replaced the PCB main circuit card, DA4a-00128D. However, that did not fix the problem. Samsung said they could not find a repairperson to take our repair call since we live in a rural area and have basically given up and told us to exchange unit, which means a 2 hr drive back to the big city! However, I like the style/color of this unit which they don't make any more. Is there hope for this electronic problem or is this model doomed to be a headache?? I think that it is either in the temperature display or the sensor. Thanks

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  • Anonymous Feb 13, 2008

    It seems I have the same problem, the digital display on my fridge says its 9* C but it seems normal inside the fridge. Is there common problems with this fridge? [email protected]

  • Sheks9988 Aug 21, 2008

    Yes, my RB1955VQ refrigerator had the same problem, I have call and send
    more than 3 emails to Samsung Headquarter in NJ. however not one call and send email to me, too too bad service. Because I want to ordering < Electonic Temperature Control > that item is located front door .
    Any one know where are I can ordering this part?

  • Jackie Frentz Jun 19, 2012

    After 3 months of trying to get this refrigerator fixed and 2 repairmen and new circuit board, it was condemned by Samsung. We had to pack it up and take back to Best Buy who were not the best to deal with. We suspect it was used when we got it. Not buying another appliance from Best Buy or Samsung.



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Anyone has a solution to this?
I've had this problem for 3+ years now and I am pretty sick of it! Went through all the hell with Sumsung Executive Customer Support, which totally sucks and led me nowhere. I think this model fridge is faulty and Samsung just doesn't want to accept it.
The bottom line I sure as hell ain't buying any more of the crappy Samsung stuff. I am glad the rest of my appliances are Bosch which is a superior company in all respects.

Posted on Aug 25, 2009


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Jackie, the only other thing that could be wrong is the thermistor sending the wrong info to the board. Why don't you have the technician come back out and ohm out the thermistor values, they could be off. I have seen some models where the thermistor is pushed too far into the insulation giving a false reading. back

Posted on Jan 22, 2007


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