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Question about Ecoquest Fresh Air Air Purifier

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Fresh air 2, blue light goes out, fan still works, reads

Light works intermittently, and fan stays on, says perform cleaning which I have done, have put new plate in. Do I need a new bulb? new honey comb, new starter cell, or something else??? Thanks for any help.

Posted by Kris on

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Anonymous

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  • Expert
  • 80 Answers

If the light goes out, it is time to replace the bulb AND the bulb starter. They need to be replaced every two years. Beyond that, they are an expensive night light. If you need to order one, call (336) 499-2505. Also ask for supplemental cleaning instructions since the original instructions are incomplete.

Posted on Jun 15, 2012

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4 Related Answers

Anonymous

  • 80 Answers

SOURCE: I HAVE THE FRESH AIRE MODEL JUST REPLACED rci CELL

The main circuit board is probably bad. It seems Ecoquest installed a number of them that have a problem. If the machine is under warranty, they will replace it if you pay shipping. Otherwise, you'll have to pay the whole bill. Either way, call first to get and RMA number.

Posted on Dec 28, 2009

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Stephen Lam

  • 670 Answers

SOURCE: fresh air is reading perform cleaning. exactly

After you have cleaned the filter and plate, reassemble the purifier. Plug it in, turn it on, when the message perform cleaning reappears, press the Reminder Reset button on the purifier to clear the message. Now you are good to go for another 30 days.

Posted on Feb 23, 2010

sloooo44

Michael Youngman

  • 296 Answers

SOURCE: I have SYNAIRG4 ....digital readout said 'perform

The metal contactors and the wire spade connectors get pretty corroded and can cause continuity problems . I have had to replace those spade connectors and clean the metal contactors with emry sand cloth. Another trick is to soak the plate in ammonia to reduce the corrosion present on the grids

Posted on Sep 28, 2010

Testimonial: "thanks..will try these tips"

Anonymous

  • 74 Answers

SOURCE: I HAVE THE FRESH AIRE

The fan may be "surging" because something was not replaced securely after the RCI cell replacement.
1) First check the plug, making sure it is inserted FIRMLY into the back of the machine. Also check the outlet, making sure the plug is inserted firmly and the plug is not one that also has a major power-using appliance like a refrigerator or furnace drawing from it.
If this does not solve the problem, use the owner's manual or one that you can access via www,vollara.com , unplug and disassemble the machine and check all connections.
2) Make sure the plate (4" square white object with mesh center) is inserted correctly into the guides, both top and bottom, and is not inserted forcefully too far. It should just seat firmly. Make sure the metal contact "fingers" press firmly on the plate. (Tweak them to achieve good contact.)
If the plate was inserted incorrectly, correcting this should solve the problem. If there was no problem with the plate, or if this does not solve the problem, remove it and...
3) Make sure that the RCI cell is inserted correctly, turning the cell (like a fluorescent light bulb) until both ends are seated firmly.
Reassemble the machine. Also visually inspect all connecting wires to make sure none are loose, corroded, missing, broken, etc.
4) If everything is assembled correctly, the problem should be resolved.
If all of these troubleshooting steps fail, you'll need to contact Vollara (new name for EcoQuest) Customer service at 800-989-2299. Use #16618 for the referral number if you are no longer in contact with the authorized distributor who sold you the machine.

Posted on Feb 11, 2011

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