Can not open the dvd tray

When I am turning it 'ON' using power button or 'OPEN' button it will not pass 'HELLO' message on display and tray will not open. Any help will be greatly appreciated

carol main Jul 14, 2008

I had the same problem and contacted Gateway who told me I had a hardware failure and needed to repair or replace my recorder/player. I was very upset and had been trying to open my drawer for a couple days and finally found your site. I went to my dvd player, turned it on, pushed open and slapped it on the top. Voila, it opened perfect. Thank you so very much for saving me the cost of repairs or replacement on an otherwise perfect working DVD burner/player.

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Anonymous

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My DVD Drawer was stuck to.
Thanks; I hit both the top and bottom of the DVD player and lo and behold the drawer popped right open!

Posted on Nov 18, 2007

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Thanks guys...the slap on top worked for me.

Posted on Apr 06, 2011

Anonymous

My tray was also sticking but I managed to solve the problem. I can also tell you why slapping the unit worked.
The reason that it sticks (at least in my case) is that the magnet which holds the reading head upwards becomes stronger with use. Thus the reading head will not go down to its place and the tray can't slide out. When you slap the unit the magnet lets the reading head fall down and the tray opens.
I solved my problem by taking the dvd recorder apart (taking note of how I dismantled it so as to reassemble afterwards). When disassembled I put some tape (electrical tape as it is a bit thicker) over the magnet. This weakened the strength of the magnet and allowed the tray to open normally. It makes some noise when reading the dvd, but the tray always opens and I can read and burn dvd's once again with no harm done.
Adrian.

Posted on Dec 27, 2007

Anonymous

Thanks i slapped the top and it worked!!!!!!!!!!!!!!1

Posted on Nov 03, 2007

Anonymous

Believe it or not, I found a simple yet not-very-elegant method of solving this problem. A friend gave me his old AR-230 recently, mentioning that the loading tray was operating errratically, often not opening until after pressing the button several times. Mine stopped opening altogether and I opened the unit up to see if it was something jamming the mechanism. To put it bluntly, there was no way short of destroying the unit to get the damn drive out. In frustration, I slapped the top of the box with my hand. The tray opened. I know, I know. Not very elegant, but if I can make the damn thing work for just a few months to archive my old videos, I won't give two s***s if it never works again.

Posted on Mar 26, 2007

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