Firmware Problem So I wanted to install my DJ on a new computer. I installed the software that came with it (Explorer, Drivers, Adobe, MusicMatch) and then I went to recovery mode and selected options 1-3 (Clean Up, Format All, Reload Firmware) and now every time I try to reboot it won't come out of Recovery Mode. The computer recognizes my player, but when I try to install the upgraded firmware or the firmware from the CD it says that my player is not connected. Likewise when I try to open the DJ Explorer it says it's not connected. What do I do? I don't want to have to buy another player if I know this one can work. I have no technical support left with Dell because I've had it for almost 2 years. PLEASE HELP! :(

1 Answer

Anonymous

I had this problem as well and found help. I tried the suggestions below and the problem was fixed! What you can try is this: Open up Control Panel Click on Performance and Maintenance Click on System Click on Hardware tab Click on Device Manager button If you see a Yellow Exclamation mark beside something that looks like the DJ then double click on that. If you see something that says to Update the driver then do so. If it asks to checked Windows Update, choose this option!! If this fails then delete it from your computer by pressing the Del key then clicking OK. Restart the computer, connect your DJ and see if it works properly. If not, open up Device Manager again. This time remove ALL your USB ports, everything under Universal Serial Bus controllers. Restart your computer, let it reinstall your USB devices, connect your DJ with its done, hope it works... If not, open up Add/Remove Programs Click on Show Updates box in the top middle if your running Service Pack 2 Scroll all the way down until you see Windows Media Player 10. If more than one WMP 10 item is showing then remove those first. After your PC restarts remove WMP10. If removed successfully then your computer will now have WMP9 installed. Open up WMP9, click on Help, click on Check for Player Upgrade. WMP10 should be displayed. Let it update... After your computer restarts, install the Windows Media Format 9.5 Runtime from this sticky Restart your computer, connect your DJ and hope it works....... Or you can just take it to another computer running Windows XP and WMP10 and if it recognizes correctly then put back a v1 firmware, I recommend 1.02.01. Download it from this FAQ Hope this helps you as much as it helped me.

Posted on Feb 04, 2007

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