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problem could be due to a communication failure between one of the printheads
(cartridges) and the All-In One (AIO) or by a short in one if the printheads. Please follow the steps
below to identify and fix cartridge issues:
Make sure the printer is on.
Open the printer cover. The
print cartridge carrier moves and stops at the loading position, unless
the All-In-One is busy. Note: If the carrier does not automatically move
to the center, turn off the printer or unplug the printer from the power
source and then carefully slide the carrier to the center.
Remove both cartridges from the
Close the printer cover.
Re-brick your printer by
pulling out the power supply - black box behind the printer where the
power cord is plugged in to, and re-plug after 30 seconds.
When the printer turns on,
reinsert one cartridge first. Close the printer cover and check for any
If no error appears, reinsert
the other cartridge. Close the printer cover.
Replace whichever cartridge is
causing the error to appear with a new genuine Lexmark cartridge. Try to
print a document again to verify that the problem is fixed.
Try to contact the store where you bought the new cartridge(s) and have them replace it. You may also contact Lexmark Technical Support Center for assistance (especially if you're using genuine cartridges).
Try to reseat the black cartridge. If that doesn't help, try to clean the cartridge nozzles. On the printer operator panel > press Setup button > Maintenance > Clean Cartridges > Ok. Your printer will then print a page, forcing ink through the nozzles to clean them. Try to print again. You may also try to insert a different known working black cartridge to determine if the other is faulty. If your new cartridge is faulty, return it to the purchase store (if within return period) or contact Lexmark technical support for assistance.
This article on How to Troubleshoot the Vizix Ink Technologywill help fix print quality problems on your printer. To run the Deep Clean Printhead function on your printer -> on the printer operator panel, press Setup -> Maintenance -> select Deep Clean Printhead. Your printer will then print the test page. Hope this helps. Thanks.
There is nothing wroung with refilling but there is something wroung with the cartridge if it does not print. You might have ran out of refill cycles on that particular cartridge and not even know about the cycle requirments for lexmark printers. Your issue could be resolved by purchasing a new cartridge fixing the old one is not going to cut it.
Thanks and please do rate your experience with my solution.
yes you have to have both of them then everything should be fine.if you have the color cartridge that is empty put it in for now and see if it will work it will let u know that it is empty but at least you will be able to print in black
go to---- lexmark solution center option ---- by clicking the ---printing preferances option ---- in that select the ---new cartridge installation option or change cartridge option---- in that option you select the proper number of your cartridge and it will ask whether it is new or old let the cartridge refilled or used or any you should always select the option new cartridges.then it will detect the cartridge and u will be able to print the colour from the cartridge.
Is it a new cartridge? If the cartridge has been sitting a while it can get clogged. Try using a moist paper towel and gently wiping the cartridge where the ink comes out. You could also try running the Lexmark Solutions Center program and use the clean nozzles option to force it to squirt out some black ink.