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HP Photosmart 735 "unsupported image file"

When taking pictures with my camera, it goes through the processing, shows the end picture result and asks if you want to delete the picture. I know the picture was taken because I see the final result. Later when I go to view the pictures I have taken or download them to my computer, some of them show a red screen with the message "unsupported image file". What causes this and what can I do about it? Is there anyway to retrieve the pictures?

Posted by Lana Woodring on

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Anonymous

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You might want to try a different memory card.

Posted on Feb 18, 2007

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• Press the Shutter button all the way down.
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    • Are there any deep scratches in the card contacts?
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May 20, 2010 • HP Photosmart 735 Digital Camera
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Photosmart 735 Digital Camera: how do I set the HPphotosmart 735 to display the d...
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May 18, 2010 • HP Photosmart 735 Digital Camera
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Check the Burst setting under the Capture Menu - that can cause the camera to take more than one picture at a time. Also, check the "Bracketing" setting to make sure that is turned off. If neither of those fixes it, copy all of the pictures off the card and reformat it INSIDE the camera (use the camera's menu to reformat the card).
Also, take a close look at the files, especially the properties of each file. Some cameras store both a thumbnail AND a full-resolution shot on the card. You could be mistaking the thumbnail for another copy of the same image. The properties of the thumbnail file will be VERY small resolution, probably 120x120 pixels or some such size.
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Drivers
You don't need a driver.


The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.


Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program such as Picasa.
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Sounds as if there is damage to either the lens or the lens focusing mechanism.
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