We are getting an error message everytime we load a disc

Error Message: Error Has Occurred
Situation:

The Error Message: Error Has Occurred appears when loading or playing a game disc.


Applies To: All Games



What To Do:

There is likely a problem with the Wii console. Click here to begin the repair process.

System settings were lost:
You need to reset the time and date from the Nintendo GameCube Main Menu. To access the Main Menu, turn the power ON while holding down the A button on the controller. Follow these steps to reset the time and date:

From the Main Menu Screen, go to the Calendar Screen by pushing RIGHT on the Control Stick.
Press the A Button to display Calendar Menu choices of Date or Time.
Use the Control Stick (UP or DOWN) to highlight your menu item and press the A Button to select your choice.
Use the Control Stick (LEFT or RIGHT) to highlight the number you want to change, then (UP or DOWN) to adjust the value.
Press the A Button to accept your choice.
Press the B Button to return to the Calendar Menu or the Main Menu.
Pressing the B Button before accepting your choice with the A Button will return you to the Calendar Menu without changing the settings.
If the same error continues to happen, you will need to have your system repaired as it is likely you have an internal battery malfunction. Please use our convenient repair options.

Wrong Game Disc:
This message happens when a Game Disc has been removed while the system is on, and a different Game Disc is inserted. Re-insert the original Game Disc.

No Game Disc:
This error can occur when the Game Disc has been removed while the system is on and then the Disc Cover is closed. Follow these troubleshooting steps:

Ensure the game is inserted correctly. With the power turned off on the system, replace the Game Disc in the system, printed side up. Press down gently on the Game Disc until it locks on the center hub. Close the Disc Cover and press the power button ON to see if the game comes on the screen.

Determine if this happens with more than one game by inserting a different game into the system.

If the error occurs with all games, follow the Multiple Game Disc troubleshooting.

If the error occurs with only one game, follow the individual game disc troubleshooting.

Error Occurred. Press the Eject button and remove the disc. Turn the power off and follow the instructions in the console manual

There may be dirt or scratches on the disc or internal lens.
First remove the disc and gently wipe from the center to the outside with a soft cloth. You can also try using the Lens Cleaning Kit (sold separately) to clean the internal lens. Then re-insert the disc in the console and turn the power on again. If the same error message still appears, use this repair guide...it helps a lot....

Click here to download PS3 repair guide

Version 3/4: Error 9123 during Language CD installation

This error message relates to Version 3 and Version4. If you receive a 9123 error message during language installation, try one of the following resolutions:

• Clean the disc with alcohol/windex/water and a soft cloth and try installing again.
  
• Disable your internet security program, especially Norton or Symantec Security and try installing again.
  

If you are still experiencing this error, please contact Rosetta Stone Support

Im sorry if this sounds mean or anything but did you do what it says

May I know whether the Hard Drive is listed in the BIOS? Try reinstalling the Windows using the Windows OS disc.

Try cleaning the laser with a Q-tip.

When you try to write data to an optical disc, you may experience any of the following symptoms:

* You receive various disc write error messages.
* You experience issues with the drive and the built-in recording feature of Windows XP.
* You experience issues with third-party programs that you use to write data to the disc.
* You cannot read the disc in all versions of Windows.
* You cannot read the disc, or some files on the disk, by using an MP3 player.
* When you add files or folders to a disc that already contains data, some files are lost.
* Recording files to the disc is inconsistent.
* The disc recording operation is consistently unsuccessful.

TROUBLESHOOTING

Troubleshooting specific errors
If you experience one of the following errors, follow the appropriate steps to resolve the error.

* There is no disc in the drive. Please insert a writable CD into drive.
This error can occur if the CD-R drive or CD-RW drive is not recognized as a recordable device. This error can also occur if the device driver has been corrupted. To resolve this issue, see Method 3 in the "General troubleshooting" section and Method 1 in the "Advanced troubleshooting" section.

* Drive not accessible, incorrect function
This error message typically occurs when you try to write to a CD-R or a CD-RW, and the Windows XP built-in disc recording feature does not recognize the CD drive as a recordable drive. This error message may also occur if specific third-party programs are installed. For more information about how to troubleshoot this error,

when you access the CD-ROM drive, the DVD-ROM drive, or the CD-RW drive
* Error Deleting File or Folder.
Cannot delete file name. Files on this CD-ROM drive are read-only. You cannot copy or move files over to this CD-ROM drive.

This error message can occur because individual files cannot be deleted from the CD-RW. You cannot use the CD disc recording feature of Windows XP for random-access storage while you are writing to disc.

To set the service to Automatic, follow these steps:
1. Click Start, click Run, type services.msc /s, and then click OK.
2. Double-click IMAPI CD-Burning COM Service.
3. Under Service Status, click Start.
4. Try to write data to a CD.

There is a guide that you can get that will solve all errors like this and black screens it has been a lifesaver for me. Have a look at http://www.freegamesforwii.info/?cat=11 they have info on where to get this guide. I cant remeber the site off the top of my head,.

Hope this helps

I would take it back and have them replace it. However if that is not an option send it to Nintendo for replacement under the warrenty.