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If your printer is connected to a modem make sure that the port has a dial tone. To check for dial tone, try to plug in a phone to the same port that you printer is connected to. If it doesn't have dial tone, you might want to check with your phone provider. Or you can plug in the printer straight to a wall jack.
Once the printer is connected to a line that has dial tone, you can then setup the printer to receive faxes. To set it up, on the control panel of your printer, press on Setup > Fax Setup > Ringing and Answering.
If you have an answering machine, set your printer to pick up 3 rings higher than your answering machine. If not, set it to pick up on the 5th ring that way you will still have time to pick up the phone if it's a voice call.
If you have a voicemail service from your phone provider, you'll need to contact your phone provider to get a distinctive ring feature. Once you'll have that feature, you can assign a distinctive ring to your printer. You can find that under Fax Setup > Ringing and Answering > Ring Pattern.
Is there a dial tone if you pick up the reciever ? Can you send faxes or use the machine to make a phone call ? If you can make calls or send faxes the machine probably needs to be set to the auto recieve mode so that it automatically answers when a fax is being recieved. If no dial tone you may have a loose connection to your phone jack.
It sounds as though your set is not programmed with a line appearance. and line preference is not set, this can be set for intercom, or a line or nothing when you pick up the phone. You can do a pick up code to answer until an appearance is programmed on your set.
Take the swinging drum cover off of the toer cartridge and throw it away. It's only for shipping. They come loose and block the paper path.
Put the number you want to forward to in a one touch number position. (if you have to dial 9 for an outside line, be sure to put that into the one touch number also).
The likely hood is that someone has turned off auto answer check the manual how to change this the other option if it always did auto automatically then turn the machine off at the wall socket and then turn back on this will boot back how it was. (try this first) If it doesn't work then check that the auto answer is switched on.
If none of the above work then it will be the modem that is not picking up the line and will need to be replaced.
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