I pick up the phone connected to my machine and there is no dial tone, just static coming and going at a regular pace, almost like a slow static ticking noise. I call my machine with my cell phone and get a busy signal. Is there something in the memory that I have to get rid of? Please help.
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Plug a regular phone into the fax line..unplug the fax mchine...if you still only have static then you have a problem with the fax line and should report it to your phone provider...if you do have dial tone on the telepnone but not off the fax's phone then you have a prob with your fax machine.
I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone?
When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work.
If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP.
If you can verify that, we can go from there.
Put the document you want to send into the transmit tray, pick up the handset, listen for a dial tone, and then dial the # on the keypad..
It should ring just like any other phone. When the machine on the other end picks up and you hear the tones, press the start button.
Anything other than fax tones on the other end, it is not your faxes fault.
Make sure the phone cord is connected to fax machine in the place marked LINE, then make sure the phone cord is connected to the wall jack. Pick up your handset and make sure you have a clear dial tone also. If you are dialing long distance make sure you have the long distance service.