Literature with the printer indicates there are special procedures to follow. Canon support-hub/vista/ does not respond.
If you have the CD-ROM A:
You can install the software that supports both versions of Windows Vista (32 bit / 64 bit).
- If you have the CD-ROM B:
You can only install the software for Windows Vista 32 bit version, however, you can download/install the software for Windows Vista 64 bit version from the web site
- If your CD-ROM is "C" or you do not have any CD-ROMs:
Download/install the software for Windows Vista 32 bit / 64 bit from the Canon WEB page.: (select your OS)
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=334&modelid=13368#DownloadDetailAct
copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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