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Hello Just clean its laser pickup lens, by inserting a lens cleaning disc in to, and play it at least two times. If it doesn't help you, the laser pickup unit should be replaced. The lens cleaning disc can be bought from most of the electronic sparepart selling shops at your town, and won't cost more.
Any chance someone went near the DVD/VCR and dusted with some Pledge or any kind of dusting spray? It sounds like something has got the DVD driver chip acting crazy. May be a faulty disc tray switch telling the controller the door is opening and closing all the time. If its brand new, do you have an opportunity to take advantage of a warranty claim?
I found that yes, the Pioneer DV-341 motor would not begin turning the DVD's at times without assistance (such as your finger as I found out when I disassembled the DVD player) to get it started.
Before buying any parts, I removed the DVD players housing (eight screws) and the top of the DVD housing that secures the DVD. This had the unpowered, spinning disc holder. Mine was secured by some plastic tabs and one screw.
I found the powered, bottom part of the disc holder had a rubber torroid (like a flat rubber band) glued to it that relies on friction to spin the disc. It was filthy, and needed manual cleaning. Having a Masters in Electrical Engineering, I used the appropriate tools to clean it, my finger and some spit.
I put everything back together and it works great. I'll keep an eye on the problem in the event that the motor is actually going bad, but I find that usually, things just need a cleaning to work as they are supposed to.
Are you loading to play or to record? Commercial DVDs should play. DVDs for recording may not be recognized by your drive. First make sure that the disc is blank. You must insert a blank disc of the proper format: DVD-R or RW, DVD+R or RW. Even with the proper format, some brands may not behave the same way as other brands.