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Question about Sony Cyber-Shot DSC-W5 Digital Camera

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"Turn Camera On and Off Message"

I´m having the same problem as many - my lens is making a strange noise and the LCD reads "turn the power off and on again" when I´m in shooting mode (view mode works just fine). It´s the second time this has happened to my Sony Cyber-Shot DSC-W5 and from internet searches, it´s not uncommon. Both times this has happened it´s been very cold out and I can´t help but wonder if that could have something to do with it. The first time it happened it was within 6 months of purchase and I sent it in to Sony under warranty. Oddly, they said when they received it that it was working fine and they did nothing to repair it. It recently happened again and I´m baffled. I had an unhelpful experience with the scripted Sony helpdesk and no luck. Has anyone found out what the problem is? I live in Spain and don´t want to have to send the camera away to the nearest Sony office. In just two years the price has been knocked in half from what I paid, but to pay for a repair that now costs half as much as a new camera seems absurd (especially since it may likely happen again). Thanks!

Posted by Miss Traci on

  • 3 more comments 
  • tam0625 Dec 05, 2007

    Our camera also is doing this. You can look at videos and pictures you've taken but you cannot get the camera to stay on and take pictures. Our camera started acting up after having only one year. We paid $400 for this camera and it's so frustrating! Our daughters have cheap digital cameras and they work better than ours!!!!

  • Sadagopan Ramanathan
    Sadagopan Ramanathan Jun 16, 2008

    I Have the same problem.( "Turn Camera On and Off Message") Since repairing estimate is more than half of the cost price i Dismantle the camera myself and found that a flat cable that runs through the lens barrel is cut. Can any one tell where i can obtain spare.

  • Anonymous Aug 14, 2008

    I'm having the same problem where the lens will not retract when the power is turned off, nor extend fully when powered on. Getting the same Turn Camera On and Off Message error message.

    This is it! I will never buy another Sony product again. I've had trouble with everything thing I've bought with the name "SONY" on it.

  • zoey7777777 Oct 19, 2008

    this is a new camara and i turned it on then it beeps and says turn power off and again

  • Anonymous Nov 10, 2008

    I've had my camera for about 3-4 years. It's the first time I've experienced any problems at all.



2 Answers


Go to it will tell you how to fix it at no cost :) and it works

Posted on Aug 25, 2008


sivaram vasudevan

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  • 89 Answers

The lans block assy. needs servicing or replacement. for spares and manuals we can offer assistance. [email protected]

Posted on Jan 20, 2007


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