I´m having the same problem as many - my lens is making a strange noise and the LCD reads "turn the power off and on again" when I´m in shooting mode (view mode works just fine). It´s the second time this has happened to my Sony Cyber-Shot DSC-W5 and from internet searches, it´s not uncommon.
Both times this has happened it´s been very cold out and I can´t help but wonder if that could have something to do with it. The first time it happened it was within 6 months of purchase and I sent it in to Sony under warranty. Oddly, they said when they received it that it was working fine and they did nothing to repair it.
It recently happened again and I´m baffled. I had an unhelpful experience with the scripted Sony helpdesk and no luck. Has anyone found out what the problem is? I live in Spain and don´t want to have to send the camera away to the nearest Sony office. In just two years the price has been knocked in half from what I paid, but to pay for a repair that now costs half as much as a new camera seems absurd (especially since it may likely happen again).
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Camera detected this error while moving the lens and cut the power automatically. This error message may appear if you press on the lens while its moving. Make sure that when your going to turn on the camera, your hand or fingers will not block the lens to retrack. Turning on the camera in a dusty or sandy environnment is also one reason for this message to be displayed.
Try to remove the battery and re-insert it, then turn on the camera again. If the message still persist, take the camera to a service center because there may be a problem with the lens.
Please let me know if you have any questions and if this solution was helpful.
This camera has an auto lens. Which means it will focus automaticly evey sec. you can turn this option off:
1: Go into the menu
2: Chose option Cam Setiings
3: Swich AUTO focus to single lens and click OK.
This is a very common issue with digital camera on either the lens gears have to be replaced or the lens barrel need replacing. I rebuild these lenses all the time for 75.00 plus shipping and the turn around is normally less then a week. if you still need help fell free to contact me at [email protected]
Apparently often related to a lens motor malfunction. My old 4300 just gave this error for the first time today. The lens extended but made a whirring noise before the message popped up. Nothing I tried would fix it - but after I drove home it worked fine again.
I had a similar problem over a year ago after the camera fell out of my backpack (it was in its own bag but not well padded). When I used it the lens stuck and refused to retract, but I don't recall a "System Error" message. After a few tries, the lens went in and it's been fine since, until today.
Make sure there's nothing (dust, dirt) stuck in the lens barrels. Otherwise, just keep turning it on and off and hope it works.
The lens block assy gets dust collection, or subjected to jerks,blows,forced to act by pushing manually by children etc.
Any abnormal usage causes problems like this.
Servicing the lens block is the best solution.