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Question about HP LaserJet 1300 Printer

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Paper completely wrinkled

Have had printer for two years. Prints but shoots out sheets of paper that are all wrinkled vertically, along lefthand side, and upper, lefthand corner of each sheet comes out bent or torn or wrinkled. Awful wrinkling just started suddenly. Obviously, it makes printed sheets completely unusable. Hate HP products. Just hate 'em! Help, please! What to do? Called HP customer service. They are utterly useless.

Posted by MARY STEVENS on

  • MARY STEVENS Jan 21, 2007

    Thanks for your reply. You are very kind. However, it does not help me at all. I already had done what you suggested BEFORE I posted my query (including trying HP's own brand of paper and a new HP brand toner cartridge; that IS the kind of cartridge you're referring to, right?). Meanwhile, you should know that it is impossible to stop the printer while the page is printing, for this jams the printer, creating yet another major problem.

    As far as the printer driver (which is the software that links computer to printer) is concerned, what do you mean when you refer to "the paper tab of the printer driver"? Where does one find this? How does one find this (both on an Apple Macintosh computer and on a Windows-platform computer)? Are you referring to something in the printer-driver software program or to a physical feature of the printer? If so, where is it located on the printer? This is not clear at all.

    I'm really angry and frustrated. I'll never buy anothet HP product again. Never. For what it's worth, I'll also advise my friends and business associates not to buy HP products either. That may not sound like much, but considering that I control a corporate budget that allocates a pretty penny to computer hardware, it means HP definitely will NOT be receiving the big bucks my company has to spend.

    Thanks in advance for whatever help you may be able to provide. As it stands rght now, it appears that I have no choice except to go out and buy a new laser printer. I just hope someone at HP is aware of how lousy their products are - and their customer service (what a misnoer!), too.

    Sign me "Angry and Frustrated and Ripped-off by HP."


4 Answers

Robb Chappa

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I have two HP LaserJet 1300n printers and like all printers after use (or misuse) they will need PM or repair. The problem with the paper wrinkling is easy. If you have worked on printers then you can make the repair for about $8 - $20 and a couple hours. You can find the service manual at HP's website or online. It is typically a roller or the fuser film is torn. Disassemble the printer/fuser in accordance with the service manual or break out pic, clean, replace part and reassemble. For those who do not want to DIY then you can buy the entire fuser assembly on multiple sites anywhere for refurb w/core exchange to new for $70 - $150. The printers are good printers but like all mechanical devices, they will fail...it's just when and how.

Posted on Jan 28, 2007

  • Robb Chappa
    Robb Chappa Jan 28, 2007

    Addendum to previous post; the HP LaserJet 1300 printers do require a bit of disassembly but it really isn't difficult to get in them at all. You go in from the back it requires only a few screws I believe to get the sides and back off. If you follow the service manual pictures it is really a snap. The mylar is the film around the fuser and when that tears your paper will always wrinkle. It is a problem as common as a roller wearing out and not feeding correctly and that is why the film is readily available on the internet for around $8.00. I bought both my 1300 printers on ebay as non-working and without a day I had two almost brand new, and very expensive, laser jets spitting out docs like no tomorrow. These printers are extremely fast for home/small office work.

  • Robb Chappa
    Robb Chappa Jan 28, 2007

    HP1200 and HP1300 use the same fuser film sleeve



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NONERIGHTNOW, HP makes great laser printers, the commercial LaserJets typically last 8+ years without much more than an occasional maintenance kit to keep them going. The 1000 series printers are quite another story, they are designed for the low end printer market and just can?t take hard usage over time. The typical culprits with paper wrinkling are heat from the fuser or paper problems. -In the paper tab of the printer driver make sure the correct media is selected. This controls how hot the fuser gets which also causes paper curl/wrinkling. -Buy some fresh HP grade paper, improper humidity, coatings and storage can also cause problems. -Try a new HP cartridge. If you still have no success starts a print job and turn off the printer while the paper is feeding. What you want to do is try to freeze the wrinkling process so we can identify what area is causing it. Post this information. Also open the rear, straight through door; also let us know what happens. Let us know how it goes and please don?t forget to rate this posting.

Posted on Jan 20, 2007

steve shroder

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These machines also suffer from chronic fuser gear stripping which can cause jamming as well as teflon sleeve on the heat roller in the fuser is not durable enough for its intended purpose. i quite agree that all 1000 series laserjets are not suitable for heavy usage and should only be used in small home offices under light duty.

Posted on Sep 14, 2008


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I have the same problem!! All of a sudden the hp 1300 started majorly wrinkling the left side of the paper (and occasionally the whole paper). I had to buy a new hp 1320 which has been fine. I decided to take this printer home and find the problem. I used to work for IBM...repairing office equipment. I cannot find the problem EXCEPT that there are pieces of torn "mylar"...charcoal color on one side and tan color on the other. I am sure that this has something to do with the problem. I can see a roller(?) from the "straight through" in the back. It is difficult to see. I think this "mylar" (?) is ripped and causing the paper to wrinkle badly. How do I replace the damaged mylar? What is this mylar?? It is impossible to take the covers off and get at this! I have nothing to lose...I am ready to throw this printer away...what a shame if it is something simple to fix!

Posted on Jan 28, 2007

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