Question about HP Compaq Thin Client T5300 (dc643a#aba) Network Terminal

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Video Card not working??

I several thin clients that for some reason the video has stopped working. I tried several different monitors and still no video. Has anyone seen or experienced this problem before? I tried to google and contact HP but no resolution. Any advice will be helpful.

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mukhtar21 shaikh

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Remove display card and clean the contact part and re-insatll in diffrent slot and see.

Posted on Sep 24, 2007

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Check that the "data" cable is tightly-connected at both ends (monitor & video-card).

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Try a different "data" cable between the monitor and the video-card;
obviously, your monitor's "power" cord is working, and thus, there's no need to swap that cable.

Try connecting a different monitor to your computer, to see if your video-card is transmitting any signals.

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If all drivers are updated and you are positive monitor is ok then it must be the connection in between (video cable) or there is a slight chance the video card is gone bad.


I would try a new video cable first

Try reseating the video card in the slot on the board (take it out and put it back in)

Try the monitor on a different PC if possible with the same cable you are using on yours.

If monitor works fine on different pc and cable is good then also try different video card if possible (even if yours is not old) I’ve seen new cards suddenly have problems for various reasons everything from video cable had a little to much tension on it and the solder connections on the video card came loose all the way to the card just decided to quit working from some sort of defect so I wouldn’t rule out the possibility.

But the most common reason for the problem your having is usually loose connection on back of monitor or PC or bad video cable.

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You can also try repairing the LCD, in some rare cases the only problem when the line shows up is because of the video genesis card inside the FPD. try swapping that out with a known good one and perhaps that will work otherwise eventually the monitor will begin to stop working over time.

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