Hi, to replace battery, you need to undo the 4 screws hold the back casing. When these are removed you can open the back, revealing the battery. There is a black plug that pushes into a white socket on the pcb, with 4 wires coming out of it that goes to the battery. Pull this plug out and the battery then comes free. Hope this helps.
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Please try and reset the unit , check for fault in the settings . You can also remove the power and try a long reset and if after the boot there is no detection it is best to seek assistance specially if the unit is new as you can avail of free replacement warranty.
I have had a aproblem with my digiwalker Mio, which also was freezing up. The only way to sort it is a HARD RESET. The problem in my case appears to be due to the start up program initiating GPS/Tom Tom at the same time.