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Thermal can mean "Direct Thermal" (no ribbon) or "Thermal Transfer" (with ribbon). If you want to print using Direct Thermal labels you need to select Direct Thermal from Media Settings in the Menu accessed from the Control Panel on the front of the printer. Otherwise, the printer sensors will look for a ribbon that is not there, and you will see an error message.
If the unit is set up for either(with the thermal trasnfer option- ribbon unwind and rewind assembly) you can use either ribbon- with thermal transfer stock, or direct thermal- with direct stock.
You can tell the stock by rubbing something across the stock to see if it will turn black, that is direct thermal stock.
If using direct, go into the setup and select media type- direct thermal.
If using ribbon- use thermal trasnfer option. But remember to install ribbon before calibration as ithe printer will error on out-of -ribbon.
Lift the print head (where the label comes out and the ribbon should be right under it)
Take a clean Q-tip and some IPA, and wipe the little black line of dots you will see inder the head. These are the thermal points on the print head and they do build up debris which moves the head away from the ribbon causing lite print.
Definitely. possible solution match the width of your label and ribbon. if your ribbon is wider for .5 inch it should be good.
1. check your spindle alignment, printhead alignment and rotate the green knob on the printhead while printing so that you'll see the difference.
Sounds like you've run out of ink? If not then the ink has become dry and clogged the head.
Try using a alcohol solution (white spirit or a strong liquor like vodka will suffice) with a piece of paper towel to clean the head of the ink cartridge, then try printing a few times until it works well.
Otherwise, sounds like the cartridge needs repalcement.
miaharoon: Printing via Windows driver it's too long time because the driver sent a lot data to printer. Also the print speed via serial port it's slow. Inside driver, install Datamax printer fonts and barcode fonts to use it in Windows programs.