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try to remove all the music on your mp3 player, copy it on your computer so you can put it back later,
after removing all the music try to open it, then if your mp3 player loads completely turn it off then put back the music files
there is a 'reset hole' next to the power on switch - you need a pin to push into the reset hole
I do not use the software that comes with the S10 - it always wants to go on to the internet and re download itself. If I want to copy music over I use windows explorer and copy MP3s into the music folder
Here is what I do when I need to reset - format S10 machine from windows
1. plug the S10 into the computer via the USB key
2. You should see the S10 in Windows Explorer as a portable flash disk
3 Right Click and select format - Warning! all data will be lost if you have not backed up!
4 In the File System drop down list select FAT (the default is FAT32)
5 Click start to format the device.
6 Once the S10 has been formatted unplug it from the computer
7 Turn the S10 on and scroll down to SETTINGS
8 Right click and scroll down to Advanced
9 Right click and scroll down to Format Device
10 Right click and then click OK to confirm
On the same menu as Format Device is Reset All Settings - I recommend you do this as well.
11 Plug the S10 back into the computer
12 When you look at the S10 in Windows Explorer you will see it has created some extra folders
13 drag and drop MP3 music files into the Music folder and away you go!
14 you can create additional folders in the Music folder if you want to organize your music
Try reseting the player. It might not work all the time, but this was the first time my down scroll ever locked up on me, and the reset button fixed the problem. It might just be a temporary solution, but at least it's something.
This happened to me before. What I did was that I found the little reset button and pressed it and I then turned the player back on and It worked normally again. Hope this helps P.S: The scroll buttons may be broken.