Lexmark Pinnacle Pro901 All-in-one Inkjet Printer Logo
Anonymous Posted on Jun 03, 2012

Lexmark pinnacle pro adf cover hinge won't close

The left hinge on the scanner cover (ADF sits on top) will not seat properly, causing ADF to jam. Happy to buy new hinge(s), but can't find source. Or, fixing this one would be great.

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Michael

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  • Posted on Jul 17, 2013
Michael
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Go to this link on You Tube and watch the revised video. It will correct the problem for you.

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  • Linda Sep 25, 2013

    Perfect solution

  • Sylvia
    Sylvia Dec 10, 2013

    Genius!! I have been so frustrated with this and after watching your video, it took me seconds to fix the problem. Thank you for posting this video

  • Michael Jan 20, 2014

    Your welcome

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  • Posted on Mar 07, 2013
Sheila Allen
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Go to http://www.youtube.com/watch?v=KdSLerQZBrU to follow this guy's solution of removing bottom hinge. I removed just the TOP hinge and VOILA! the adf is working like a charm. NO NEED TO BUY replacement hinge. Problem is indeed the seating which is solved once you remove either part of the hinge.

  • Michael Jul 17, 2013

    Hi Sheila, I am the creator of the You Tube video that you referenced in your post. Your reference video is no longer avaialbe but a revised and much easier fix is posted on another video below. Take care, Michael

  • Michael Jan 20, 2014

    Here's the link

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  • Posted on Aug 28, 2012
Anonymous
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If your printer is still under warranty, please call our technical support to have your printer replaced. We don't sell any parts for our inkjet printers. We only sell supplies and accessories.

  • Anonymous Mar 22, 2013

    Why did I buy a new print head from Lexmark, if they do not sell any parts?

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  • Posted on Mar 22, 2013
Anonymous
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How was I able to purchase a print head from Lexmark, if they do not sell any parts?

  • chuck cantu
    chuck cantu Oct 13, 2013

    Then why make a two hundred dollar printer with such a piece of junk hinge? This is an obvious desin flaw since the spring loaded cover bounces up and breaks the cheap plastic hinge, what option does a consumer have when this happens after the warranty? these should not be disposable printers, I dont belive that I will never buy another lexmark product again

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Related Questions:

0helpful
1answer

Where to buy the Lexmark prestige pro top cover hinge of scanner

Lexmark doesn't sell or manufacture replacement hinges. If your printer is still under warranty, please contact our technical support team via phone so they can send you a replacement printer. If not, just remove the hinge and its assembly so you will be able to totally close the cover of the printer and be able to scan from the ADF.
1helpful
2answers

Fax on Lexmark 901 pro not feeding

Does it also jam when you're just copying or scanning? Try to check if the scanner is closed all the way down. The cover needs to be closed all the way down for the paper to flow properly from the ADF to the exit tray.
0helpful
1answer

The top left "hinge" won't seat, therefore the top feed can't be used to fax, scan or copy.

It's possible that the hinge of the scanner cover broke. If that's the case, you won't be able to scan from the ADF (Auto Document Feeder). If the printer is still under warranty, please call our technical support team to have the printer replaced.
0helpful
2answers

I have a message on screen sayng " ADF Jam" there is no paper jamming the system. I cannot make this message go away, and so i cnnot use any other function of the printer. How might I clear...

Hi travlynn2,

  1. The ADF
    unit is the grey paper tray located on the top of the scanner unit.
    Check the following points if it does not feed paper, or you receive an "ADF jam" error message:


  2. Check the position of the ADF document guide:


    1. Lift up the ADF unit. Locate the document guide on the underside, as shown here:


    2. The document guide should be tucked in behind the grey plastic casing, but a paper jam can push it out of position. Figure 8 below shows the correct (1) and incorrect (2) positions:


    3. If your document guide looks like example (2)
      on the right, lift it out on the right-hand side. Tuck it in behind the
      grey section, so that it matches the example on the left (1).




    1. Close the scanner unit.


    2. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:


    3. Test the printer by scanning or faxing via the ADF unit.


  3. Check the ADF edge guides:




    1. The adjustable paper tray edge guides must be set to the correct paper size for the paper you are loading. Otherwise, the paper may skew, misfeed and/or jam.



    2. Slide the edge guides to enclose the loaded
      paper (in the direction of the yellow arrows below), without causing it
      to bunch or crease. The paper should be aligned with the relevant paper size marker:

      Figure 9. The ADF edge guides.


  4. Check the ADF unit feed rollers:


    1. Open the cover of the ADF by pulling up the grey lip, as shown below:


    2. Check thoroughly for fragments of paper and foreign objects. Take care not to tear any jammed paper when you remove it.


    3. Use the green gear (circled in yellow below) to turn the paper feed rollers and feed through jammed paper:



    4. Paper dust or foreign material on the rollers may cause paper to misfeed. Clean these parts with a damp, well-wrung cloth:


      1. The upper paper pickup rollers (circled in red, above top left). You can turn these by hand.



      2. The lower paper pickup rollers. These will rotate as you turn the green gear (circled in yellow above). See the inset for a close-up of the lower rollers.


    5. When complete, close all the covers.


    6. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:


    7. Test the printer by scanning or faxing via the ADF unit.



  5. Check that the ADF unit sensors are not obstructed.




    1. Open the cover of the ADF unit.



    2. Look at Figure 12 below. Check the position of the black plastic parts (the actuators) circled in red.



    3. If the black plastic actuators do not stick out from the ADF cover, they may have been pushed out of position by a paper misfeed and be obscuring the ADF sensors. Tap the back of the ADF unit firmly to release the actuators.


    4. When complete, close all the covers. Check and test the printer as explained in Step 6.d.vi.
Hope this helps.

Thank you for using FixYa.
1helpful
1answer

Screen display 290 jam remove original

290/291/292 Scanner Jam
1 Open the ADF top cover.
2 Remove the jammed paper by gently pulling it straight out.
3 Close the ADF top cover, and then load the documents back into the ADF.
Note: To prevent document jams, use the scanner glass rather than the ADF for thick,
thin, or a mixed set of documents.
4 Press Start to resume.
2helpful
2answers

Brother 8820d MFC auto doc feeder does not work...

You need a new hinge so the cover will sit down properly, or paper will jam anyway, but it sounds like there is still a scrap of paper on one of the sensors inside the ADF, you need to look with a flashlight down thru where the paper goes and also look up thru the slot with the ADF lifted.
1helpful
2answers

ADF paper jam, when there is none

If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:
  1. Close the scanning application (such as PaperPort)
  2. Turn off the scanner and the computer
  3. If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
  4. Plug the ADF cable back in
  5. Turn on the scanner power
  6. Turn on the computer
  7. Try scanning again
For a Paper Jam or Error Code 103, make sure that the ADF cable in the rear is connected to the scanner base. Check the flatbed to make sure that it is clear. A page incorrectly placed on the flatbed may interfere with a page feeding through the ADF.

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.

To clear a paper jam:
  1. Open the Automatic Document Feeder cover.
  2. Remove the jammed paper and close the cover.
If you are receiving a paper jam error, or if the scanner is running continuously, check to make sure the paper sensor arm is not stuck down.
  1. Open the Automatic Document Feeder cover.
  2. Look for the small black plastic arm
  3. When you press on this arm, it should move freely up and down
  4. If the arm is stuck down, please contact Technical Support for troubleshooting options
  5. Close the ADF cover.
0helpful
4answers

8820DN hinge problem

To answer Meyerson's questions:
My symptoms did not include papers jamming in the ADF -- in fact, the ADF didn't work at all due to the broken left hinge.  :(  Also, I don't recall having any unusual problems with the ADF jamming frequently before the hinge broke to the point where the ADF didn't work at all.  
I obtained the replacement ADF left hinge assembly by searching online for a parts dealer.  I believe I ended up ordering the part from Precision Roller. 
I hope this helps,
-Barb
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