I bought my printer 6 months ago and have had no dramas until I started printing photos. I have 230gsm glossy paper (this printer is supposed to take up to 240gsm). It printed a couple of sheets yesterday but today it just keeps jamming. It doesn't seem to want to feed the paper around the loop in the back of the printer. I hve tried single sheets and putting in multiples. It is fine with normal paper - it's just the photo paper that is a problem.
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dont use thick photo paper like 230 gsm up, instead use 180 gsm papers. but if you dont want to waste the purchased thick photo papers, you can open the back and manually insert the paper once the printing process started. i tried this as a trial & error basis until i had perfected it.... hope it works with yours.
1) when you begin to print have you set the paper size to the size you require ?
2) If not when you press print a grey box appears to comfirm printing yes!
3) press properties top right of page
4) open tab basic
5) Alter paper size to correct size
6) Also check your paper setting on the programme you are using to print from,
7) Also that the orientation is correct "portrate or landscape"
could your problem be room humidity? in fast, the paper doesn't have time to get saturated with moisture. see if the rollers that feed the paper are making contact with the sheet. perhaps the bottom idler roller isn't coming up far enough.