Sansa e250R Problem

You need update a new firmware. If your device is Sansa Clip+, newest firmware is 01.02.13. Sansa Clip is 01.01.35 or 02.01.35.
Good luck

The issue you have described with your portable device in most cases can be resolved by formatting your device. Please follow these steps even if you have already attempted them once before.





Please note that this will remove all music from your device.





Formatting the device in Windows Media Player





1. Open Windows Media Player with your MP3 player connected to the computer





2. At the top of windows Media Player select the Sync tab at the top





3. The MP3 player should be recognized on the right hand side and say "Your Player Name"





4. Above the player name is a button that says "Format Storage Media" click this button to erase all the data from the player

my sandisk 250will not change songs it is stuck o #1 icannot move it up or down

Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor

Get software from Sandisk's website

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

yeah this happens to me all the time. just open up the back pop the battery out and back in and it doesn't kill the battery and it works just fine

hey yeah i had the same problem with my sansa e250r. when mine does that i
1. turn it off
2. put the hold button on
3. hold down the rec. button
4. turn it back on
that will get you into recovery mode connect your data cable once you have hooked it up to your computer open my computer and you should see a 16mb drive there instead of your normal mp3.
once you see that open it up.
now go to http://www.sandisk.com/Retail/Default.aspx?CatID=1449 scroll down and click on download firmware link
once you have downloaded that file unzip it and copy the file that is inside to the 16mb drive that you opened up in my computer.

once you have done all the above,,
1. take the hold button off
2. disconnect the data cable
3. wait for it to reboot.
if the above dosent work you might wanna take it to the dealer.
hopefully this works for you as well as it did me. good luck

I called sansa and got this info on how to format the sansa and restore it back to default
This helped me to detect the device and be able to put songs on it.

Turn off device
put hold key on
press and hold mic key while pluggin in the device to pc
open sansa icon in my computer
Up on top of my computer window click tools then folder options and click view tab then uncheck hide extension for known file types.
Now click file new and choose text document then change the name from New Text Document.txt to sansa.fmt and click enter. It will ask you if you want to change the extention and you need to click yes.
Now unplug your sansa from the pc and this will format your whole mp3 player.
You will lose all your date but your sansa will be detected and working.
Once it is done then turn off your device and plug it in while its off.
It should show up in my documents now. The first drive is your hd on the device and the second one is for the extra micro disk.

Oh and another tip is to click show hidden files so that you can see the music folder.
This way you can just drag and drop without having to use windows media player or Rhapsody.

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
-----
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp
-Tha Mp3 Doctor

Hi tater. Hmmm. The product category you selected is for a Standard E260. But if your player is an E250R (Rhapsody player), here's a set of procedures that might help you. Deleting songs from your E250R can be done in 2 ways: By using Windows Media Player 10 or 11, or by browsing the player through Windows Explorer. Before you delete files, though, it's important to know that your player comes in 2 modes: "Rhapsody" and "PlaysForSure". The reason why is that music files saved in one mode would not be seen in the other mode, and vice versa. Therefore, if you can't find the music files in your player, switch to the other mode. Here's how to do it: Use the "Menu" button to navigate the player as follows: Menu > Settings > Mode > This will give you the option of: "Rhapsody" and "PlaysForSure". Here's how to delete your songs: (1) By Using WIndows Media Player: > Plug your Sansa to your computer and open your Windows Media Player. > If your Windows Media Player is version 10, then click on the "Sync" tab and you should see your player ("E250R") on the right pane along with its folders, named "Data" and "Media" or "Music". Expand the "Media" folder and you'll see the "Music" folder containing your songs. Right-click on a song and select "Remove" to delete them. > If your Windows Media Player is version 11, then either click on the "Sync" or "Library" tab and you'll see your player listed on the left pane. The music files will be displayed on the center window. Right-click on a song and select "Delete" to delete the songs. (2) By browsing the player in Windows Explorer Note: the folders containing the music files on your player are "Hidden" and you would need to set your Windows Explorer to show "Hidden Files and Folders". Open your Explorer, select "Tools" on the top menu, select "Folder Options", select the "View" tab and enable the "Show Hidden Files and Folders" radio button. > Plug your Sansa to your computer and open your Windows Explorer > If your player is in "PlaysForSure" mode, then your player will be recognized as a "Portable Media Device". Double left-click on your Sansa E250R and you'll see 2 sub-folders named "Data" and "Media". Open the "Media" folder and you'll find sub-folders normally named after the Artist. Your songs are located on those Artist folders. Delete them by using the keyboard "Delete" key or right-click the file and select "Delete" > If your player is in "Rhapsody" mode, then your player will be recognized as a "Removable Drive" with a drive letter. Double left-click on your Sansa E250R and you'll see the following sub-folders: "Albums", "Music", "Photo", "Pictures", "Playlist", etc. Your songs can be found in the "Music" sub-folder. Delete them by using the keyboard "Delete" key or right-click the file and select "Delete" I hope this procedure helps. A bit lengthy but, hey, it worked for me (lol).