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Sybil Bailey Posted on Jan 14, 2007

Connection issue with usb

When i plug the device into the computer and turn it on it say usb connected then within 10 seconds it says OK to disconnect. Cannot get it to stay connected. Any ideas

1 Answer



USB can be finicky. First try switching ports. If you are on a USB hub, try connecting directly to the computer. If you are using front access ports, try switching to rear ones. Next try switching to a different USB contorller. IE if you have different controllers on your motherborad or some of your usb ports are on a PCI or PCMCIA card try switching between these. Finally update the drivers for your USB controller if none of the previous steps have worked. Usually these don't get updated very often, but have your computer search Windows update or go to the manufacturer site just in case. Try it on another computer just to be sure that nothing is corrupt with your Windows installation or set up. If you still have no luck you likely have a damaged cable or a dirty or damaged port on the player. Try cleaning the connection port on the player. If the cable is to blame, you can purchase a dock for the H10, though they are very hard to track down these days.

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8. Full shutdown Windows®. (Windows® 10 only) Click on [Shut down] while hold the Shift key on keyboard and shutdown Windows®.
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Please let me know your feed-back.

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