Question about Saeco Vienna SuperAutomatica Coffee Maker/Espresso Machine

2 Answers

Saeco Vienna superautomatica won't dump grounds puck into dump box

My machine brews fine but at the end of the cycle when the brew group should be tossing the puck into the dump box, the gear lets out a LOUD clank-clank-clank and I have to pull the power cord to stop it. I can remove the brew group, dislodge the puck, then reset the gear but this keeps happening. What needs fixing? Thank you!

Posted by dlhabib on

Ad

2 Answers

nikolay nikolov

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Habit-Forming:

    Visited the website for 3 consecutive days.

    Governor:

    An expert whose answer got voted for 20 times.

  • Saeco Expert
  • 152 Answers

Hi,
You have a problem with gearbox. It moving the Brew unit

Posted on Dec 20, 2017

Ad

just-ice

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 75 Answers

This needs looking at by a Saeco repair shop - the brew unit travels in a distinct 'pathway' from being empty, to filled, to coffee being tamped, then to being emptied. Yours is obviously not working as intended.
It may be the brew unit needs lubricating ( NOT OIL) or it may be the gear system that drives the brew units movements that needs attention.
Cheers
Mike.

Posted on Dec 11, 2017

Ad

5 Related Answers

JohnnyBeans

Cerini Coffee

  • 223 Answers

SOURCE: vienna deluxe can't get dump box back in - brew group flap in the way

Leave the dump box out. Use a spoon to hit the switch where the dump box would normally hit. Hold the switch until the flap is no longer in the way then replace the dump box.

Espresso Machine Service
www.cerinicoffee.com

Posted on Nov 24, 2007

Anonymous

  • 2 Answers

SOURCE: Saeco Vienna gear jammed

This has happened to me. If the problem is the brew group gear is in the wrong position, you can manipulate the brew group until it matches up with the drive gear in the machine. You'll know it matches if you can insert the brew group back in the machine full until it clicks.

Posted on Dec 08, 2007

Anonymous

  • 40 Answers

SOURCE: Saeco Vienna Digital Expresso Maker - brew group will not line up to fit back into espresso machine

Could be a number of reasons. If you "hear" the brew group moving in one direction, stop and then move again, then the microswitches are o.k. If the sound of the movement is low and/or slow ( slower that normal), the CPU/power board may be bad and needs to be replace. If the movement is as before (same sound and movement) but not lining up, perhaps the brew drive motor is bad.
To remedy this situation, an authorized SAECO Service Center would have to open your machine and replace damaged components. Contact Saeco USA Inc. to located a Service Center near you at 800-933-7876 (toll-free), ask for customer support, or contact SAECO via e-mail at : [email protected]

Posted on Jun 19, 2008

bansheracer

  • 1089 Answers

SOURCE: need to take out brew group jammed

Hi
Look on the left side where the box should be. In the left side towards the botton there is a long opening. Take plastic knife and slide it in while the machine is on and blinking and see if the brew unit will cycle. The drip tray has to be in for this to work. There is a metal bar that has to be pushed toward the rear of the machine to cycle the brew unit.

Posted on May 22, 2009

bansheracer

  • 1089 Answers

SOURCE: Saeco Vienna grinds too much coffee.

Hi
If you have the Delux or Digital there are 2 knobs in the bean hopper. Turn the small knob back 1 mark and see if that will help.

Posted on Jul 12, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

The brew group pops off after a cycle. the lever on the bottom gets stuck and doesn't move across to produce the "puck"


a.) Group get of is place when it is not clear and and there is big pressure.
b.) Behind the group there is a switch that stops group motor when group reach the end.When that switch (micro switch) is not working correct the motor doesn't stop at the end and the pressure pulls it out.

Mar 18, 2015 | Saeco Talea Giro Espresso Machine

2 Answers

Saeco Vienna - I turned on the coffee machine and instead of the usual whirling of the parts getting into place, it sounds like it is struggling to get into place. I looked inside and the bar is down where...


Hi Its hard to say with what you have said, but if the brew unit was cycling slowly, it may be the board. Close the door and make sure that everything is in but the brew unit. Turn the machine on and see if it cycles the gear in back to the starting point. It may take a few minutes to cycle if its the board. If it returns its the board. I have some boards.

Jun 13, 2011 | Saeco Vienna Espresso Machine

1 Answer

How do you reset the machine in order that the brew group will be able to be re-inserted "all the way" allowing the dump box to also be re-inserted all the way and enable the brew group to...


Hi
To return the brew group to the centered position, you first need to drop the funnel. To do this, look on the opposite side of the brew group from the handle. At the top you will see an object that looks like a sharks fin. If you follow this piece down you will see 2 horizontal bars on the brew group body. Push your finger between these 2 bars and the funnel will drop. Now you can push the puck slide on the left side down and to the center. (You can insert your key into the hole in the front and twist the key to return the brew unit to the center. Line up the 2 diamonds and it centered) If you look down through the funnel you should see a piston. This should be centered in the funnel. If not, locate the slide on the left side of the brew unit,(it should be hanging down, a flat rectangular piece attached to the cylinder) and push the slide to the right until it does. Push the press button and you are now ready to reinsert the brew group in to the machine. First you must close the door and turn on the machine without having the brew group in, but you must have your drip tray and dredge drawer in. Turn the machine on. You will hear the motor turn on and when it stops completely, open the door and remove the tray, now insert the brew group and replace the tray.

Feb 11, 2011 | Saeco Vienna SuperAutomatica Coffee...

2 Answers

We have had a saeco vienna deluxe for @ 4 years. Yesterday it made some unusually loud grinding & popping noises. After taking the brew group out and rinsing it, it will no longer go in. Is it time to...


Hi
I have seen some of these machines with over 40,000 coffees in the display, but they do need a little care. One is the brew group. Cleaning is good but not as often as a lot of people do. I clean and lube mine about every 3,000 coffees (I have a display) Lubrication is necessary but only in 3 places. Do not lube the tracks, that just attracts coffee grounds and that can damage the brew drive when they pack into the tracks at the top by the brew head. It prevents the brew unit from cycling all the way through, and it busts the drive gears, and I think that is what is wrong with your machine. It can be fixed. Places to lube with food grade not food based lubricant.
Put some lube on a Q tip and lube.
  1. The big Orange O-ring on the brew head
  2. The receiver on the back side of the brew unit. Lube inside top to bottom. (it looks like the end of a smoking pipe)
  3. On the bottom of the brew unit there is a rod in the center with a wish bone going through the end. Lube the rod towards the center of the brew unit all the way around.
You must make sure that the brew unit is ready to reinsert into the machine. To return the brew group to the centered position, you first need to drop the funnel. To do this, look on the opposite side of the brew group from the handle. At the top you will see an object that looks like a sharks fin. If you follow this piece down you will see 2 horizontal bars on the brew group body. Push your finger between these 2 bars and the funnel will drop. Now you can push the puck slide on the left side down and to the center. If you look down through the funnel you should see a piston. This should be centered in the funnel. If not, locate the slide on the left side of the brew unit,( it should be hanging down, a flat rectangular piece attached to the cylinder) and push the slide to the right until it does. Push the press button and you are now ready to reinsert the brew group in to the machine. First you must close the door with the drip tray and dreg drawer inserted and turn on the machine without having the brew group in. You will hear the motor turn on and when it stops completely, open the door and remove the tray, and dreg drawer, now replace the tray and insert the brew group. If it still won’t go in check the cog in the back of the machine. There are 2 wide teeth that should be at the 10:00 and 12:00 position. If they are at a different position you have a broken drive gear.

Oct 16, 2009 | Saeco Vienna Espresso Machine

2 Answers

The brew group to my Vienna Deluxe is out of sync. I cannot get it to fit into the machine and then add the dump box for the grains. They do not fit. I do not want to force the brew group into place....


Problem: Brew group is out of sync. Brew group insertion. Brew group alignment.

Answer: Common to all Saeco superautomatics. After removing and cleaning the brew group, it will get onto the supports but will not lock into place as the gear is not aligned. With the brew group on a clean, well lit table, use a pair of chopsticks and a friend to assist. There is a small lever arm on each side that is accessible from the outside of the brew group. As the carriage slides down towards the correct position, the arms are seen 1" above the drive gear and towards the handle side of the brew group. Gently push in the lever so it slides inside of the locking bar. Both sides need to get pushed in at the same time so it helps to have a friend hold the brew group and push in one side while you pull down on the carriage and push in the other lever. The chopsticks insert into the half-moon on each side above the locking mechanism.

Jul 31, 2009 | Coffee Makers & Espresso Machines

2 Answers

Odea giro plus gear that drives the brew group has broken 3 times


First, you're going to need to get the brew group out. Check this out to get the brew group out. You need to remove a screw and pull unless you're really crafty.

This video will help.
After that:

a) Yes, lubing will help.
b) Replace the o-ring on the piston in the brew group (it should be orange). It gets old and gummy creating resistance.
c) Reinforce the weak plastic that gets over-torqued.

I own three of these units, one from 2007 (made in Italy, never broke, has tens of thousands of brews) and two newer units (made in Eastern Europe, fewer brews, both broke). I can distinguish the newer ones because they have a "sleep mode". They really overtorque the gear.

I tried repairing with just glue and that lasted (surprisingly) several months. I tried again by using a thick paperclip as a drill bit and that lasted 7 months.

Now with the holes piloted, I drilled a little wider and put in heavier metal from a heavy-duty binder clip. Cheap and very strong! Let's see how long this lasts.

See before and after pictures. This metal won't bend!




saeco 1-s3l51ixtlnjbpncvr5acfykc-1-0.jpg

saeco 2-s3l51ixtlnjbpncvr5acfykc-1-2.jpg

saeco 3-s3l51ixtlnjbpncvr5acfykc-1-5.jpg

saeco 4-s3l51ixtlnjbpncvr5acfykc-1-9.jpg

saeco 5-s3l51ixtlnjbpncvr5acfykc-1-14.jpg

saeco 6-s3l51ixtlnjbpncvr5acfykc-1-20.jpg

saeco 7-s3l51ixtlnjbpncvr5acfykc-1-35.jpg

saeco 8-s3l51ixtlnjbpncvr5acfykc-1-44.jpg

saeco 9-s3l51ixtlnjbpncvr5acfykc-1-54.jpg

saeco 10-s3l51ixtlnjbpncvr5acfykc-1-77.jpg

Mar 01, 2009 | Saeco Odea Giro Plus Coffee Maker

3 Answers

Gaggia Synchrony Brew Unit Block


You have got the gears out of alignment. You don't really want to take out brew group unless at end of cycle. You can fool machine to get brew group back in.
Here is how :

BREW GROUP REMOVAL AND DRIVE GEARS ADJUSTMENT
FOR AUTOMATIC MACHINES
If you ever find yourself in need of removing a Brew Group that has jammed. This will assist you in doing so correctly.

To fix this problem follow these simple steps:
You will need a #1 Philips screwdriver

1.) First, open the door on the machine and remove the drip tray and dredge drawer

2.) Locate the nickel size hole in the brew group. It will have an "N" next to it. At the 9 o'clock position, you will see another hole about 1/3 of the size of the first. Directly behind this hole, or about an inch up depending on the position the machine was stopped in you will see a single philips head screw. You may have to look around the side of the brew group to locate the screw as it is not always visible from the smaller hole. Remove this screw; it holds a small coupling water inlet (it is similar looking to a tobacco pipe) to the brew group.

3.) Remove the brew group by pressing/pushing (depending on your machine) on the part that says “Press" or "Push”. Pull firmly and straight out. Be cautious to not break the brew unit. Also be aware of the door of your machine as it can break as well.

4.) With the brew group out, remove the small coupling water inlet (tobacco pipe) that is probably still stuck to your machine and reinstall it in the brew group as it was before. Make sure the screw is installed snugly but not too tight.

5.) Turn the brew group around so you are facing the back. Now imagine what a check mark looks like, the top we will call position A (longer part of the checkmark) and where the checkmark ends (the smaller portion) is point B. You will notice what looks like a large checkmark where the coupling water inlet is located. The water coupling can slide up and down in this checkmark opening. The water coupling should be in the B position.

REINSTALLING THE BREW GROUP
To do this, the gears will have to be reset to the start position. In order to do so, you will have to bypass the three micro-switches (Brew Group, Dump Box and the Door switch).
Bypassing the micro switches:

1.) Looking at the back-side of the brew group, not the side that says "Push" or "Press," you will notice something fin-like or nose shaped. This piece fits into a keyhole or coin slot looking slot in the machine and that is where the brew unit micro-switch is located. Take something like an index card, envelope, or folded up piece of paper, and insert it into that keyhole so that it will trick the machine into thinking that the brew unit is installed. Start the piece of paper at the top of the slot and slide it to the bottom of the slot. The paper should be thick enough so you can let go and it will remain in place. Leave this object in there until the following steps are complete.

2.) WITHOUT putting the brew group back into the machine, reinstall the drip-tray and dredge drawer and close the door.

3.) After doing so you can then turn the machine ON. At this time the gears will begin moving until they return to the correct start position. At this point remove the object from the keyhole position and you can now reinstall the brew group. If the brew group does not go back in correctly, try a few more times. The machine will return to its home position. Note: The two large spokes of The brew drive shaft should in the Up position

At times, the gears in the brew drive assembly will not complete the cycle to the proper
start position for different reasons. Some of the reasons are:
• Brew group jammed or blocked
• Either one of the micro switches in the brew drive have gone bad.
• Brew drive motor Failure.
• Broken teeth on either of the brew drive gears.
• Dirty brew group, covered by coffee grinds.
• Brew group or gears not lubricated.
• Connections to the board from brew drive assy., or motor have gone bad.
A jammed or blocked brew group happens when the brew group starts the cycle but doesn’t finish it.

Dec 21, 2008 | Gaggia Super Automatic Espresso Machine...

1 Answer

Dump box and brew group stuck


sounds like you inserted the brew group wrong.
if stuck it can be sometimes a hassle to get it out.
ok try these options.
Turn on ,off and on again see if that straightens the brew group out. If not open the door and try to push the knob of the brew group, push it inward and than pull it out . Make sure you try it first with power off. If this does not work pull on the moment you power the machine on.
Let me know what happens. We'll fix it

Apr 16, 2008 | Saeco Vienna De Luxe Espresso Machine

1 Answer

Vienna deluxe can't get dump box back in - brew group flap in the way


Leave the dump box out. Use a spoon to hit the switch where the dump box would normally hit. Hold the switch until the flap is no longer in the way then replace the dump box.

Espresso Machine Service
www.cerinicoffee.com

Nov 23, 2007 | Saeco Vienna De Luxe Espresso Machine

1 Answer

Intermittant brewing


This one sounds fun.

If the noise is extremely load. The gears are stripped in the gear drive behind the brew group. The gears themselves are plastic.

Bad news is it has to be sent to a service center, replacing and realigning the gears to the brew drive is extremely difficult, and i just wouldn't recommend it being fumbled with.

Even my tech, who has 10 years experience hates realigning the gears. Takes about an hour if not more.

Now...for the reason the gears stripped. Its one of 2 things, but they revolve around the same problem

A puck got stock inside the brew group, and when it made a second cup, both got lodged, and the brew group tried to force it and killed the gears.

Its either that or your coffee is ground too fine for the machine. Yes, the machine can grind it too fine. Actually, anything under 2 is not recommended because 90% of the time it leads to this problem.

I'm sorry there isn't an easier fix, its just the nature of the beast.

Nov 04, 2007 | Saeco Magic De Luxe Espresso Machine

Not finding what you are looking for?
Saeco Vienna SuperAutomatica Coffee Maker/Espresso Machine Logo

Related Topics:

216 people viewed this question

Ask a Question

Usually answered in minutes!

Top Saeco Coffee Makers & Espresso Machines Experts

espressofixr

Level 1 Expert

17 Answers

ThaMp3Doctor
ThaMp3Doctor

Level 3 Expert

8597 Answers

Ekse

Level 3 Expert

13434 Answers

Are you a Saeco Coffee Maker and Espresso Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...