Question about SanDisk Sansa e250 MP3 Player

Stuck on refresh screen

I had just gotton rid of one problem on this mp3 player and now this one shows up. its stuck on the refresh screen. i thought that it would only take a couple of minutes but i doesn't even refresh! its really pissing me off. I even left it on all night to let it refresh but it didnt! When i plug it into the computer on the usb charge, it just turns onto the refresh screen again and the computer doesn't recognize my device. anyone know how to fix this? and dont say i have to take it back cause i can't.

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Anonymous

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1 Answer

Will fimware delete my existing music files on the device?

Posted on May 11, 2008

Anonymous

First off you will need to download the latest firmware from there site in this case from here: http://www.sandisk.com/Retail/Default.aspx?CatID=1368 Hold the power button in for 30 seconds for a forced shutdown. After it is off place the hold button in the on position so you see the little orange by the switch located on the top of the player.Then hold in the record button while pluging in your player with the usb cable.Do not let go until your PC finds it.This is putting it in recovery mode.Once your PC shows it onscreen you can let go of the record button.Run the firmware and format the drive. Make sure you remove it safely afterwards. this info was found at: http://www.expansys.com/ft.aspx?i=130218&thread=1

Posted on Jan 14, 2007

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You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
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The number for sandisk is 1-866-726-3475
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Check out solution 4 here:

http://www.fixya.com/support/t131894-format_sansa_e250

Several people have said that it didn't work for them but it has worked 100% for me. I've bought about 10 problem Sansas from Ebay and fixed them all at (least 6) with this problem.

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