I had just gotton rid of one problem on this mp3 player and now this one shows up. its stuck on the refresh screen. i thought that it would only take a couple of minutes but i doesn't even refresh! its really pissing me off. I even left it on all night to let it refresh but it didnt! When i plug it into the computer on the usb charge, it just turns onto the refresh screen again and the computer doesn't recognize my device. anyone know how to fix this? and dont say i have to take it back cause i can't.
First off you will need to download the latest firmware from there site in this case from here: http://www.sandisk.com/Retail/Default.aspx?CatID=1368
Hold the power button in for 30 seconds for a forced shutdown. After it is off place the hold button in the on position so you see the little orange by the switch located on the top of the player.Then hold in the record button while pluging in your player with the usb cable.Do not let go until your PC finds it.This is putting it in recovery mode.Once your PC shows it onscreen you can let go of the record button.Run the firmware and format the drive. Make sure you remove it safely afterwards.
this info was found at: http://www.expansys.com/ft.aspx?i=130218&thread=1
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Try to refresh database. It's probably already deleted. It happened to me too, there were some files that weren't invisible for computer but were visible for the device. If you refresh it, it will show the same computer does. (That option is made for such cases, your database is damaged/corrupted.)
When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.
If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.
Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.
If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.
Try the Sansa support site for e200 series, showing "Frequently
Asked Questions": http://www.sansa.com/support/sansa_e200/faqs
Item 5 in faq's shows how to: 1. reset the player (no data will be erased)
2. download and (re)install new firmware
(note step 2: backup your data from the player to the computer before you put new firmware on it)
You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1376
The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep