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Error when trying to copy files to or delete files from ilo 1gb mp3 player

This is a pink 1gb player from walmart. the screen says ver 3.101.103 when plugged in to the computer. When viewed in windows explorer it says MTP Player instead of a drive name. Click on that and it has one subdirectory called Internal Storage. I had loaded this player with songs for my niece, then she asked me to put more on there, so i ran an mp3 resizer to reduce the file sizes (it stored these resized files to my hdd) when i started deleting the files, it got about 3/4 finished then suddenly returned the error: "(filename) could not be deleted. The device has either stopped responding or has been disconnected." When I try to transfer a file to the player a similar error comes up. I have done the following: 1.Disconnect and reconnect the player. 2.Disconnect the player and remove the battery. 3.Reboot the computer. 4.Attempt to transfer the files with Windows Media Player 10 instead of drag-n-drop. All to no avail. There is not any other files on the player other than the songs, never was. Question: how do i flash the player with fresh firmware, and for that matter where do i get the firmware? I do not have the disk that came with the player, if there was one... Thanks.

Posted by david rrrrrrrr on

  • david rrrrrrrr Jan 13, 2007

    also tried to format it..it says "unable to complete format"

    It will play the fils on there fine unplugged from the computer, but when i try to play the files with windows media player nothing happens..

  • david rrrrrrrr Jan 13, 2007

    i was able to fix this by unplugging the device, then plugging it back in, then, once windows xp sensed it it popped up a window asking if i wanted to open a folder to view it or sync it with windows media player. i selected sync it (before i was opening windows media player manually and trying to sync) and once windows media player opened, on the bottom right side there was a little button that said erase it or something like that, i clicked it, it erased it, then i was ablr to drag files into win media player and click sync. it worked!! thanks for trying to help...

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The Walmart/Asda mp3 players in the uk have the same problem, I have the formatting software on the cdrom that came with it and it doesn't work 'Surprise'. The problem normally happens when you try to either upload mp3's more than one at a time or delete all at the same time causing a file the folder to become corrupt and stop everything. Is there possibly a factory reset menu on the player, if not you will have to search the internet for your manufacturer to see if they have an on-line formating tool.

Posted on Jan 13, 2007

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Hello Amanda;

im sorry amanda but it sad to say that there is no other option in deleting your files other than connecting your player to the computer and delete the files in there.

In this case, i will suggest you to provide a cable connector or maybe a friend have a cable connector so that you can delete files on it.

may this help you. best regards, melnavz ,
any question regarding your stuff you can email me anytime [email protected]
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I had the same problem. I had formatted the player's drive using Windows explorer and the got this error: "File Format error" while trying to play any mp3 file.
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I have a pink ilo and it won't let me delete files

You might have a virus. Try hooking it up to your computer and clicking on the My Computer link and go to the E: drive link. from there it should say ilo and tell you every file on your mp3 and you can delete the files that way. It should also tell you when you look if there is an error in any of the files.
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The instructions in these pages, which are largely links, pertain to Windows Media Player 10 and 11 only.

Windows Media Player is made by Microsoft. The general help page for Windows Media Player is:

http://www.microsoft.com/windows/windowsmedia/default.mspx

Through this link, you can enter a variety of search terms that will help you find what you are looking for (exs.: “add files to my mp3 player”; “delete files from my mp3 player,” etc.)

Important Vocabulary:

The code word for “mp3 player” in Windows Media Player is “DEVICE” or “portable device”

The code word for adding files is “SYNC,” “syncing,” or “synchronizing”

The code word for copying files from CD is “RIP,” or “ripping”

The code word for files stored on both My Computer and my Mp3 player (when it is connected to the computer) is “LIBRARY”

To add files (SYNC) to your mp3 player using Windows Media Player 10:

http://www.microsoft.com/windowsxp/using/windowsmediaplayer/wmp10/harrison_wmp10.mspx

To add files (SYNC) to your mp3 player using Windows Media Player 11:

http://www.microsoft.com/windows/windowsmedia/player/faq/sync.mspx

To delete files from your mp3 player using Windows Media Player 10:

http://www.microsoft.com/windows/windowsmedia/knowledgecenter/mediaadvice/0085.mspx#EDF

To delete files from your mp3 player using Windows Media Player 11:

My Directions:

1. Connect your mp3 player to the computer

2. Open Windows Media Player

3. Click on the icon of your Mp3 player on the left-hand side of the Library

4. Click on the Songs, Tracks, or other Music Folder

5. Find a song or songs that you want to delete

6. Left-click the song once to highlight it

7. Press the “Delete” button on your computer’s keyboard

To copy (RIP) files from CD to Mp3 player using Windows Media Player 10:

http://www.microsoft.com/windowsxp/using/windowsmediaplayer/getstarted/ripcd.mspx

To copy (RIP) files from CD to Mp3 player using Windows Media Player 11:

http://www.microsoft.com/windows/windowsmedia/knowledgecenter/easystart/mp11guide.aspx#RippingCopySsongsfromCDstoYyourCcomputer
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