Last night all was well with my Sirius Sportster. Today, I have power (the startup screen) but there is nothing else. No "searching for signal" , no tones at turn on or off. My presets are gone. I did not lose power in the car other than shutting off the engine as normal (which was never a problem before). My connections are all tight ,my aux connector is in and the antenna wire appears fine (if it weren't, it would seem the unit would issue a "no signal" message). The blue sirius logo screen looks nice but it sure would be nicer to actually have some music. I'm only two weeks into my subscription. Thanks.
I have the same problem.I called their support line (1-800-869-5187) and they had a reset procedure to follow. I tried it and it didn't work for me. They said my unit seemed to be on it's way out and needed a new one.They actually offered several models to me at no charge, just shipping and handling.
I am running into the same exact issue. I have had my Sportster about 14 months now and this is the first problem I've encountered.
We had a cold night in the low 20s and the next morning the Sportster started in with these issues. It's been two weeks now and I have the same exact issues (have power, all connections in tact, no "no signal" message, etc.).
Sirius recommended a factory reset through the menu option. I was able to do that, but the problem was not corrected.
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Buy radio shack electronic contact cleaner (in a can) and spray a small amount on the male connector from the antenna wire, and spray a small amount on the male connector in the base of the Sportster that the sportster interfaces with. Place the antenna connector onto the base unit and remove it several times and swirl it while connected. Place the sportster into and remove it from the base several times. This usually will fix the issue. Sat signals are extremely sensitive to the slightest oxidation or dirt or whaterver on that tiny antenna connection point.
I work for sirius so I know about all of these different issues and the most common one is the connections. It is imperative that the radios be connected to power with the cig lighter adapter. This adapter had circuitry in it that lowers the cars 12 volts to 5 volts which the sirius unit ooerates on. The old units were 12 volt and could hard wired into the vehicles fuse block, but all of the new radios operate on 5 volts. If this is not the issue with either of you then you have defective units. Being that all warranty replacement are with remanufactured units, your chance of getting a problematic unit increases after the initial return of your new unit.
Let me save you $30.00. A new antenna will not help, nor will cleaning the contacts. I just did both of those and it did not help. I have mine in the freezer right now cooling it down. Sirius told me that I should not leave it in the car because it gets to hot. They told me to buy another unit....
Sirius does not stand behind their products, There is no out of warranty repair for their radios, and they do not offer sites for repair. Seems like this is a definite problem with this model. Their solution is to buy a new radio,(with all the new-docking,boombox etc) accessories. also they charge $75.00 to change to the new radio.I liked my sportster 1 because of the FM modulator. It just had to be centrally located and all the radios in my home picked it up(no docking) the new radios require $50.00 docking stations for each stereo location and radio location, unless you bring a boombox everywhere, and the sound isn't the same. I feel there should be a class action lawsuit against Sirius for these reasons and I might look into it. What do all you think?
I had the same issue. This is what Sirius calls a "Frozen Unit". There is no bypass, unfortunately, and it must be returned.
I had mine for 3 days and it froze on the Sirius Logo screen when booting up. If you bought the unit from Sirius, you must contact their E-Commerce department. If bought from a retailer, take it back to the store.