Need help troubleshooting an "88" error that pops up for the scanner occassionally. Up to now I've just rebooted the scanner but would like to know what causes the error and how to prevent it. Do I need to send the scanner back to the manufacturer? Any help would be greatly appreciated!
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Error 55: "Lamp I2C error reading from DAC". Operator log message: "Cycle power, if problem persists, call service.". This error is involves communication errors between the LED AY and the DAC. A couple things can be done to alleviate this issue but unfortunately, as a user, you can only perform the first step. The other steps require a Kodak Field Engineer to complete. First step, upgrade your Firmware. Firmware updates can be found at the following web page: http://graphics.kodak.com/DocImaging/US/en/Support_Center/Document_Scanners/Production/i5200_Scanner/Support/Drivers_And_Downloads/i5000_Series_Scanner_Firmware/index.htm. If you still experience issues following the firmware upgrade, call Kodak Service & Support to schedule a field engineer to be dispatched to your site.
I just fixed it. Uninstall the application by choosing applications and finding scansnap. Drag the folder to the trash. power down your scanner and unplug the USB. Go to the Fujitsu website and download the software again and reinstall it. Plug in the power and USB into your scanner and everything should work fine.
Reboot your computer as well as your scanner, also check your data cable if properly connected as well as the power cord of your scanner, else try to uninstall your printer/scanner and reinstall it again. Reboot again and try connecting again. Usually, it is not possible to use your scanner simultaneously while printing.
Remove any Kodak Software.
Reboot the computer
Plug in the camera.
This should now be listed as an extra drive in 'My Computer' and/or The scanner/Camera Wizard Window will come up asking what action to take.