The caller-id on our phone quit working. When we hit the button to review the light doesn't come on and the caller-id doesn't work. It always reads new calls:0. I tried replacing the batteries, unplugging the phone line and the power connection. The phone has not been dropped or hit. It sits on our night stand and there hasn't been any power outages. Any suggestion?
Hi..another followup to the earlier Emerson Smartset phone problems. My phone "conked out" again today. Couldn't get backlight on, clear caller id, etc.
I did the 3 hour routine,(disconnect phone, AC power and 9V battery).
Restarted it just now and everything is back to normal. Why? I have no idea.
Patience is the key with these phones.
At the least,keep your cool and methodically work thru the steps I outlined earlier this year.
This is a followup to my earlier suggestion. My caller id is working. So, the culprit had to be related to the 9V battery. Just try my earlier solution from 1/20/07. If it works..fine. If not, bye-bye to the phone.
I'm back...The 9V battery was part of my problem. At least now, I have the LCD lit up and was able to reset the area code and LCD intensity.
I'm going to have to watch the CID angle and see what happens when people start to call me.
As I mentioned, I did not use this phone much in the past two years (a spare in the basement) so I don't know it's peculiarities.
Will try to let you know if things are functioning normally.
In any event, disconnect everything (phone line, pull the 9V and unplug unit).
Wait the three hours, but put in a fresh 9V. I thought my battery was new, but maybe it was a dud. In any event, another new 9V did get the LCD, area code settings to work again.
I have to wait and see if the phone's brain is working. Richard
I have the same problem with my unit. Emerson customer service made some suggestions, including pulling the 9V battery, disconnecting the phone from phone and power for 3 hours, etc.
Their first suggestion (earlier this morning) was to Push "Up" button and hold for 4 seconds, then pressing the "delete" button three times and re-pressing the "Up" button for 6 seconds.
That procedure failed.
I'm in the midst of the 3 hour wait after full disconnect of phone line and 120V plug.
I don't think my phone will come back. I'll be happy if it does.
Good luck with yours...Richard
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I you're running on a CiX or CTX platform, you're dealer or system administrator needs to enter the amount of CID calls to be buffered on that particular phone. This can only be done via the System Administration Program.
just connect one end of the phone plug to the id caller,then connect the outlet of the caller id and fix it to phone...........even then if u hav problem, may be ur caller id doesn.t hav batteries..............otherwise u may hav some problem in the id caller socket where phone plugs r inserted................
Press the mute/program button, then press the caller ID-volume button to select handset setup (then press mute/program again to select this option). Next press tye caller ID-volume until you get to Default settings (its the last setting so pressing the up arrow is the fastest way to it). Press the mute/program button again to select the option. Use the caller ID-volume button to select 1yes. This will return the phone to the factory settings and for took care of the blinking blue light, however you will loose any custom setting or numbers you entered.
The first time I did this it didn't work, so I did again and toward the end of the steps above the phone beeped at me and stated "Reset Default Settings" (or something like that) then time I hit the mute/program button again and everything worked great. I think that last beep maybe have been a are you sure you want to restore to default question.
Remember tis will erase any custome settings you made on the phone (ring tones, ring volume, memory, etc.)
only thing i can think is the IP function might be on. ( and of course, u do have the caller id through the phone company activated, right,,,,just checkin) . this funtion is not available in the USA. to turn it off, press SET/SAVE, press UP to select SET 4 AUTO IP, press SET/SAVE to select, press UP to turn on and off, then press SET/SAVE to confirm. hit DELETE to return to main screen. hope that helps.