Question about Motorola Mobility RAZR V3

Razr won't ring

I'm having the same problem described by HalenRush (below) except our phone wasn't dropped in the toilet. As a matter of fact it wasn't dropped at all. This is my wifes phone. She's very careful with it and she doesn't download anything into the phone. When the phone is plugged in and charging it won't ring, nor will the alarm "ring" and during charging if you are talking to someone they can't hear you and you can't hear them. If you disconnect the charger from the wall, everything operates normally. It rings just fine, the alarm goes off nice and loud and you can hear callers, they can hear you. We've had the phone for about a year. The problem just started a few days ago. Is it possible to "reset" the phone to factor setting in case the phones Software is corrupted or if a setting in the phone needs to be change? Any idea's? "Problem:posted by HalenRush on Jan 06, 2007 Report abuse Phone went into the toilet. Got it working again after getting a new SIM, but now when it is charging, it won't ring for calls or texts. Any solution? Thanks."

1 more comment
Ken Martin Jan 14, 2007

OK...i'm going to try this, but before I do, will a master reset effect the contents (phone numbers, pict's etc.) on the phone. I know you can save data to the sim, but I also seem to recall you can save data to the phone's memory and not the sim.

I would guess the sim's content would be OK, right?

It's not a real big deal if I lose anything, but thought I'd ask.

thanks for the initial response. I'll post back after I do this with my results.
Ken Martin Jan 14, 2007

OK, I'm going to try this. Will I lose the contents on my sim card or just the data saved to my phone NOT on the sim card?

I'll post back after I try this to let you know how this turns out. thanks for the response
Ken Martin Jan 14, 2007

OK, I did a master reset on the phone. still the same problem.

To add more to the mystery. While the phone is plugged into the charge not only does it NOT ring, but it "says" it's recharging, while in fact it's not charging at all.

We have 2 of these and swapped batteries. The batter charges just fine in the other phone. While in the other phone it seems to keep it's charge for the normal length of time so I think I eliminated a faulty battery.

To net it out,

1) it doesn't charge
2) it doesn't ring while it's plugged into the charger when the charger is "hot"/plugged into the wall.
3) if you leave the charger plugged into the phone but disconnect it from the wall it rings fine. So it appears that only when electricity is flowing into the phone that it doesn't ring or charge.

Since I did a master reset I'm thinking this is more a mechanical problem than it is SW.

I also noticed the pins on the phones connector looked corroded. I cleaned them off with no effect.

Any other idea's?

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17 Answers

MJM0103, If you want to do a manual reset on your phone, it is something you can do. This is how you do it. Press Menu Goto Settings and press select Goto Initial Setup and press select Goto Master Reset and press select If it asks for a code, press 0000000 It will then restart and will power back on just the way you bought it. Let me know how it works out for ya. John

Posted on Jan 12, 2007