Broken Crock Does anyone have a suggestion for replacing a broken crock? It cracked in half a month after I bought it while I was hand-washing it in the sink.

OK ... victory! Well, sorta.

Found this email exchange in our files.

'Course, remember Veronica sent us the rice cooker. :-)

Valued Customer Bill

----- Original Message -----
From: [email protected]
To: [email protected]
Sent: 4/7/2006 1:54:45 PM
Subject: Re: Question from www.rivalproducts.com [#980759]


Hello Valued Customer,



I have just received your email and I would like to thank you for writing and letting me know what you would need. I would be more than happy to assist you in getting you the information needed to order the part that you inquired about. I have included the pricing information and the ordering information that you would need to place an order. The information is listed below:



The insert you need is item # 7110050100033, and it is priced at $16.00(American Currency). This price includes shipping and handling. You may place an order by contacting our consumer service center. The number is toll free: 1(800)557-4825, 6AM-3PM, MST, Monday through Friday. I appreciate your business.



*If you reside in TX, NY, MI, or MA, state tax applies and is not included in these prices.



Veronica.


--Original Message--
From: [email protected]
Date: 3/19/2006 12:42:46 PM
To: [email protected]
Subject: Question from www.rivalproducts.com

From:
First Name: W.
Last Name: Hagan
Address:

Atlanta, Georgia 30307
Phone:
Model: 38501
Question:
Wandered around website unsuccessfully. Not smart enough to find replacement stoneware liner for this model. Our model is, I think, a 5-qthttp://www.rivalproducts.com/eStore/prod... , but no liner seems to match.

Thanks. OK ... victory! Well, sorta. Found this email exchange in our files. 'Course, remember Veronica sent us the rice cooker. :-) Valued Customer Bill ----- Original Message ----- From: [email protected] To: [email protected] Sent: 4/7/2006 1:54:45 PM Subject: Re: Question from www.rivalproducts.com [#980759] Hello Valued Customer, I have just received your email and I would like to thank you for writing and letting me know what you would need. I would be more than happy to assist you in getting you the information needed to order the part that you inquired about. I have included the pricing information and the ordering information that you would need to place an order. The information is listed below: The insert you need is item # 7110050100033, and it is priced at $16.00(American Currency). This price includes shipping and handling. You may place an order by contacting our consumer service center. The number is toll free: 1(800)557-4825, 6AM-3PM, MST, Monday through Friday. I appreciate your business. *If you reside in TX, NY, MI, or MA, state tax applies and is not included in these prices. Veronica. --Original Message-- From: [email protected] Date: 3/19/2006 12:42:46 PM To: [email protected] Subject: Question from www.rivalproducts.com From: First Name: W. Last Name: Hagan Address: Atlanta, Georgia 30307 Phone: Model: 38501 Question: Wandered around website unsuccessfully. Not smart enough to find replacement stoneware liner for this model. Our model is, I think, a 5-qt http://www.rivalproducts.com/eStore/product.aspx?CatalogId5&CategoryId1186&ProductId87 , but no liner seems to match. Thanks.

OK, after all of that, finally spoke with a human being at the 800.557.4825, as the website did not have what we needed (a 5 qt liner).

"Jason," who did not sound as if this call ceneter was in Pakistan, said it was on backorder, but expected in (I'm not betting the first born on this) by 1 March. Said call back then.

OK, hope that helped.

Bill OK, after all of that, finally spoke with a human being at the 800.557.4825, as the website did not have what we needed (a 5 qt liner). "Jason," who did not sound as if this call ceneter was in Pakistan, said it was on backorder, but expected in (I'm not betting the first born on this) by 1 March. Said call back then. OK, hope that helped. Bill