Question about Rival 38501 Smart Pot 5-Quart
Hmmmmm. Well, you could do what we did, i.e., find the part on line ... which is what I am trying do--again because--we found it, ordered it, and ... got a complete rice cooker! We're hoping to get a BBQ grill this time. :-) Seriously, it's out there ... or was. If you find it first, please post here. Bill & Kathi
Posted on Feb 19, 2007
OK ... victory! Well, sorta.
Found this email exchange in our files.
'Course, remember Veronica sent us the rice cooker. :-)
Valued Customer Bill
----- Original Message -----
From: [email protected]
To: [email protected]
Sent: 4/7/2006 1:54:45 PM
Subject: Re: Question from www.rivalproducts.com [#980759]
Hello Valued Customer,
I have just received your email and I would like to thank you for writing and letting me know what you would need. I would be more than happy to assist you in getting you the information needed to order the part that you inquired about. I have included the pricing information and the ordering information that you would need to place an order. The information is listed below:
The insert you need is item # 7110050100033, and it is priced at $16.00(American Currency). This price includes shipping and handling. You may place an order by contacting our consumer service center. The number is toll free: 1(800)557-4825, 6AM-3PM, MST, Monday through Friday. I appreciate your business.
*If you reside in TX, NY, MI, or MA, state tax applies and is not included in these prices.
Veronica.
--Original Message--
From: [email protected]
Date: 3/19/2006 12:42:46 PM
To: [email protected]
Subject: Question from www.rivalproducts.com
From:
First Name: W.
Last Name: Hagan
Address:
Atlanta, Georgia 30307
Phone:
Model: 38501
Question:
Wandered around website unsuccessfully. Not smart enough to find replacement stoneware liner for this model. Our model is, I think, a 5-qthttp://www.rivalproducts.com/eStore/prod... , but no liner seems to match.
Thanks.
OK, after all of that, finally spoke with a human being at the 800.557.4825, as the website did not have what we needed (a 5 qt liner).
"Jason," who did not sound as if this call ceneter was in Pakistan, said it was on backorder, but expected in (I'm not betting the first born on this) by 1 March. Said call back then.
OK, hope that helped.
Bill
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We are looking for a repacement liner for a Rival crockpot model # 3850. Can you refer me where to purchase this liner and what that cost would be? I have not found this repalcement for this particular model Number.
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