Question about Rival 38501 Smart Pot 5-Quart

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Broken Crock Does anyone have a suggestion for replacing a broken crock? It cracked in half a month after I bought it while I was hand-washing it in the sink.

Posted by CYnthia Collier on

  • Anonymous Nov 11, 2007

    We are looking for a repacement liner for a Rival crockpot model # 3850. Can you refer me where to purchase this liner and what that cost would be? I have not found this repalcement for this particular model Number.

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Anonymous

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Hmmmmm. Well, you could do what we did, i.e., find the part on line ... which is what I am trying do--again because--we found it, ordered it, and ... got a complete rice cooker! We're hoping to get a BBQ grill this time. :-) Seriously, it's out there ... or was. If you find it first, please post here. Bill & Kathi

Posted on Feb 19, 2007

  • Anonymous Feb 19, 2007

    OK ... victory! Well, sorta.

    Found this email exchange in our files.

    'Course, remember Veronica sent us the rice cooker. :-)

    Valued Customer Bill

    ----- Original Message -----
    From: [email protected]
    To: [email protected]
    Sent: 4/7/2006 1:54:45 PM
    Subject: Re: Question from www.rivalproducts.com [#980759]


    Hello Valued Customer,



    I have just received your email and I would like to thank you for writing and letting me know what you would need. I would be more than happy to assist you in getting you the information needed to order the part that you inquired about. I have included the pricing information and the ordering information that you would need to place an order. The information is listed below:



    The insert you need is item # 7110050100033, and it is priced at $16.00(American Currency). This price includes shipping and handling. You may place an order by contacting our consumer service center. The number is toll free: 1(800)557-4825, 6AM-3PM, MST, Monday through Friday. I appreciate your business.



    *If you reside in TX, NY, MI, or MA, state tax applies and is not included in these prices.



    Veronica.


    --Original Message--
    From: [email protected]
    Date: 3/19/2006 12:42:46 PM
    To: [email protected]
    Subject: Question from www.rivalproducts.com

    From:
    First Name: W.
    Last Name: Hagan
    Address:

    Atlanta, Georgia 30307
    Phone:
    Model: 38501
    Question:
    Wandered around website unsuccessfully. Not smart enough to find replacement stoneware liner for this model. Our model is, I think, a 5-qthttp://www.rivalproducts.com/eStore/prod... , but no liner seems to match.

    Thanks.

  • Anonymous Feb 19, 2007

    OK, after all of that, finally spoke with a human being at the 800.557.4825, as the website did not have what we needed (a 5 qt liner).

    "Jason," who did not sound as if this call ceneter was in Pakistan, said it was on backorder, but expected in (I'm not betting the first born on this) by 1 March. Said call back then.

    OK, hope that helped.

    Bill

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