Question about Creative Labs Zen Touch MP3 Player

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My zen refuses to connect now!

Ive had my zen for a year and suddenly the computer...or anyone elses ive loaded the software onto will not load the music library. the player sometimes docks and the computer recognises the usb connection but then i get a message saying its not connected properly..is it the cable or is my player dying? i have 400 albums to save off the thing before it dies its only a zen not any of the new ones so im not sure i can buy a new cable thanks for any amazing advice

Posted by sarah kyte on

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Cary Farah

Cary Farah

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Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them
Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Posted on Jan 21, 2008

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