Motor runs only at slow speed, higher speed buttons still run at slow
The console only runs at slow speed, whether mixer or blender. Medium and high work, but only run at slow. I can't even whip cream. This is fairly new. The unit may still be under warranty through Kitchenetics. Is there an address for warranty work? Who might be able to help?
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If it slows down when mixing, it is most likely that the mixer is being asked to do more than it is capable of. If it slows down when nothing is in the bowl, then the motor/gears/lubrication needs looking after.
By not working to mean that the planetary gear wont move? or does it just make a weird noise when it is on a low setting? If the gear is completely stripped the unit shouldn't run on any speed regardless if there is mixture in the bowl or not. Since I can't see the mixer I would say that there might be a slight tear in the gear which would only allow the mixer to get stuck on a slow speed where as on a high speed it is running fast enough to skip that particular tooth. I understand that the mixer is brand new but when it comes to mixers you can strip a gear right out of the box depending on the consistency of the batter you are mixing. If the machine is under a year old it is under warranty and you are allowed free service by an authorized repair center in your area.
It looks like there may be some loose wire connection. Or it may be due to carbon brush probelm. We at Inno Concepts or any of our dealers can diagnose and fix the problem for a reasonable cost. Please contact us at 770-594-1815 or send us an email with all the details to [email protected]
For grinding hard vegetables, use thinner pieces not more than 1/2" in any dimension.
There are several things that regulate the speed, we will assume that the adjustment has not been messed about with. If the governor on the motor armature that presses against the underside of the square black speed control plate at the back has not flown apart then I would replace the small pcb (phase board) on the top under the back cover. One screw and 4 wires hold it on.
Mine did almost the exact same thing one day. I have the Artisian Model, It would do it on any of the lowest speeds. Dont know if this will help you or not but I just ran mine the next day on all the way high with the spash guard on for making whipped cream for about 6 minutes full throttle and for some reason it hasnt went slow and shut itself off since then. Mine is about 7 months old. I called Kitchen Aid but their customer service all of a sudden seems to not know english worth a poo...
Try running yours on full blast for 5 minutes with something simple in the bowl. If its a 250 watt or higher make whipped water out of 2 cups of water and a tablespoon of cornstarch. Run it till you get what looks like whipped cream. Oh yea. Use the Balloon whip. The lubrication in the motor is supposed to last for at least 5 years but I have seen on numerous post's that if you run them on all the way for at least 5 minutes the oil will even out in the motor. Running the mixers at low speed alot will cause the oil inside not to move as freely since the motor doesnt heat up the oil in the gears.
The speed control is a governor setup, it's purely on and off, as the weights on the motor shaft spin faster, they press against the contacts, and when they spin a fast enough speed, it turns off current to the motor, which makes it slow down, and current gets turned back on. That way, you get a pretty consistent speed on a setting no matter whether it's lightly loaded or whipping something fairly heavy. If you can turn the motor shaft by hand, then you don't have anything binding, but you might have gotten the speed control out of adjustment. give it another go.
See the description for the speed problem and repositioning of the slidere at this link. The slider should snap back in place easily if everything is ok. The slider also operates a switch inside the mixer. This switch is intended to only allow you to run on full power when using the hand blender. You may need to open up the mixer to check this switch is not stuck in the activated position permanently. Otherwise consider the description of the speed problem in the link.