Question about Kenwood HD30GA9 (30 GB) MP3 Player

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Software installation error for HD30GB9 - can't transfer songs

This is a problem for the latest release - the GB9. Upon running the install.exe I receive some errors part way through the installation. Twice 'DrvInstall' reports an error 'Failed to Install (GetClassDevs)'. The 'Kenwood Media Application' can then be run, it lists my local library and contents of the 'PD' (the single demo tune), but when attempting to synchronise content no files are transferred although no errors are reported. I assume this is due to the drivers not being installed properly. When using Windows Media Player 11 and scanning for devices I am told that a device is using an outdated driver (I assume it has detected the HD30GB9 but can't use it). The hard drive of the HD30GB9 is visible as a drive letter, and I can copy / paste / modify the files directly as a mapped drive, but none of the songs are visible to the player in its normal 'play' mode. I am using Windows XP SP2, with device connected to a USB1.1 port. Any ideas?

Posted by Bruce Thomson on

  • Bruce Thomson Jan 10, 2007

    Solved it myself - It turns out that either Kerio Personal Firewall or Avast anti-virus was interfering with the intsallation of the drivers.

    The Kenwood Media Application now successfully transfers songs to the player.

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5 Related Answers

Anonymous

  • 277 Answers

SOURCE: My M512A3 kenwood doesn't work

This error usually occurred when the player is removed unsafely from the computer... Make sure to use the "the safe hardware removal ". In order to fix it, try to format the player with the original CD-ROM? it will fix it. Be aware that it will erase every data on the player. sorry. Good luck.

Posted on Dec 08, 2005

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Anonymous

  • 135 Answers

SOURCE: demo mode problem

From the user's manual (pg.23): 1. Select the Demonstration Mode. Push the Control knob towards [FM] or [AM]. Select the "DEMO" display. 2. Set the Demonstration Mode. Press the Control knob for at least 2 seconds.

Posted on Feb 16, 2007

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Anonymous

  • 14 Answers

SOURCE: kenwood demo prob...still

There is often confusion in the way the manual states how to achieve removing demo mode. Because this is listed in the "Menu System" section of the manual and assumes you read from page 1 of the manual that you will know to enter the menu in this section of the manual. Here is step by step instructions on removing demo mode on your unit. 1. Go to standby mode 2. Press and hold the menu button till the menu comes up 3. Press control knob towards AM or FM to scroll through menu till you locate "Demo On" 4. Press control knob straight in for approximately 3 seconds till it switches to "Demo Off" 5. Hit menu button again to exit menu

Posted on May 07, 2007

taizek

  • 1 Answer

SOURCE: my computer does not recognise my hd20ga7

OK WHAT I DID IS...THE FIRST TIME I USED MY HD20GA7 I HAD TO CONNECT IT TO THE COMPUTER WITH THE USB CABLE TO SYNC. IT WHEN YOU DO THAT EVERY SOFTWARE IN YOU MP3 GET INSTALLED IN YOUR PC...GO TOTHE FOLDER...MY COMPUTER/ DRIVE (C:)/PROGRAM FILES/ KENWOOD/ HD20GA7/ BACK UP AND COPY THE FOLDERS THAT SAYS....KWSYSTEM AND THE INSTALL AND PASTE IT IN YOUR HD20GA7 PLAYER...DISCONNECT, TURN BATT. OFF, TURN IT ON AGAIN AND RECONNET...THAT SHOULD WORK...ENJOY IT....

Posted on Dec 28, 2007

Anonymous

  • 1 Answer

SOURCE: IR receiver on unit not working?

It seems to be a general problem on Kenwood Receivers. Pls check this out http://www.moerk.org/kenwood/ or this http://resnet.uoregon.edu/~gurney_j/kenwoodrepair/
regards sgershoj

Posted on Jan 08, 2008

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Welcome to FixYa!

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I think I have wiped the soft wear off . Can I reinstall it as Connect player no longer exists.

Hi,

You can install the latest version of the SonicStage (CP software version 4.3) in the Computer. This Software is not compatible with the Windows 7 OS. Click here for downloading the latest version of the Software.
Make sure that you back up the songs in the Player, Format it and then install the Software. Once the Player is formatted, then connect it with the SonicStage Software and then transfer the songs to the Player using the Software.

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Hi,

The issue happens as the songs transferred to the player is not using the SonicStage Software. I suggest that you backup the songs in the Computer and then Format the Player. To Format the Player; press and hold the DISPLAY/HOME button, select Settings-->Advanced Settings-->Initialize--> Format-->OK.
Once the Walkman Player is Formatted, install the latest version of the SonicStage Software in the Computer and transfer the songs again using the Software to the Walkman Player. Click here to install the latest version of the SonicStage Software.
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Always on format error when i try to play songs

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Follow these troubleshooting steps to resolve this issue.

The NO DATA or FORMAT ERROR message may occur if the portable player has been formatted using the format utility in Windows Explorer. To correct this issue, initialize (format) the portable player using the Initialize or Format utility built into your Walkman player.

Reset the unit by pressing the RESET button with a small object such as a paper clip.

If the issue persists, I suggest that you un-install and reinstall the latest version of the Sonic Stage Software and transfer the songs again to resolve the issue. Click here to download the latest version of the SonicStage Software.


This should resolve the issue.


Thanks for contacting FixYa.

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