Kenwood HD30GA9 (30 GB) MP3 Player Logo

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Bruce Thomson Posted on Jan 09, 2007

Software installation error for HD30GB9 - can't transfer songs

This is a problem for the latest release - the GB9. Upon running the install.exe I receive some errors part way through the installation. Twice 'DrvInstall' reports an error 'Failed to Install (GetClassDevs)'. The 'Kenwood Media Application' can then be run, it lists my local library and contents of the 'PD' (the single demo tune), but when attempting to synchronise content no files are transferred although no errors are reported. I assume this is due to the drivers not being installed properly. When using Windows Media Player 11 and scanning for devices I am told that a device is using an outdated driver (I assume it has detected the HD30GB9 but can't use it). The hard drive of the HD30GB9 is visible as a drive letter, and I can copy / paste / modify the files directly as a mapped drive, but none of the songs are visible to the player in its normal 'play' mode. I am using Windows XP SP2, with device connected to a USB1.1 port. Any ideas?

  • Bruce Thomson Jan 10, 2007

    Solved it myself - It turns out that either Kerio Personal Firewall or Avast anti-virus was interfering with the intsallation of the drivers.

    The Kenwood Media Application now successfully transfers songs to the player.

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5 Related Answers

Anonymous

  • 277 Answers
  • Posted on Dec 08, 2005

SOURCE: My M512A3 kenwood doesn't work

This error usually occurred when the player is removed unsafely from the computer... Make sure to use the "the safe hardware removal ". In order to fix it, try to format the player with the original CD-ROM? it will fix it. Be aware that it will erase every data on the player. sorry. Good luck.

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Anonymous

  • 135 Answers
  • Posted on Feb 16, 2007

SOURCE: demo mode problem

From the user's manual (pg.23): 1. Select the Demonstration Mode. Push the Control knob towards [FM] or [AM]. Select the "DEMO" display. 2. Set the Demonstration Mode. Press the Control knob for at least 2 seconds.

Anonymous

  • 14 Answers
  • Posted on May 07, 2007

SOURCE: kenwood demo prob...still

There is often confusion in the way the manual states how to achieve removing demo mode. Because this is listed in the "Menu System" section of the manual and assumes you read from page 1 of the manual that you will know to enter the menu in this section of the manual. Here is step by step instructions on removing demo mode on your unit. 1. Go to standby mode 2. Press and hold the menu button till the menu comes up 3. Press control knob towards AM or FM to scroll through menu till you locate "Demo On" 4. Press control knob straight in for approximately 3 seconds till it switches to "Demo Off" 5. Hit menu button again to exit menu

taizek

  • 1 Answer
  • Posted on Dec 28, 2007

SOURCE: my computer does not recognise my hd20ga7

OK WHAT I DID IS...THE FIRST TIME I USED MY HD20GA7 I HAD TO CONNECT IT TO THE COMPUTER WITH THE USB CABLE TO SYNC. IT WHEN YOU DO THAT EVERY SOFTWARE IN YOU MP3 GET INSTALLED IN YOUR PC...GO TOTHE FOLDER...MY COMPUTER/ DRIVE (C:)/PROGRAM FILES/ KENWOOD/ HD20GA7/ BACK UP AND COPY THE FOLDERS THAT SAYS....KWSYSTEM AND THE INSTALL AND PASTE IT IN YOUR HD20GA7 PLAYER...DISCONNECT, TURN BATT. OFF, TURN IT ON AGAIN AND RECONNET...THAT SHOULD WORK...ENJOY IT....

Anonymous

  • 1 Answer
  • Posted on Jan 08, 2008

SOURCE: IR receiver on unit not working?

It seems to be a general problem on Kenwood Receivers. Pls check this out http://www.moerk.org/kenwood/ or this http://resnet.uoregon.edu/~gurney_j/kenwoodrepair/
regards sgershoj

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