I;ve got an 8560 dn where the magenta ink only is not transfering completely from the drum to the paper. The maintenance kit is new and working well. the Ink is NOT xerox. how do i remove all the inksticks and replace with xerox... I've learned my lesson.
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Re: phaser 8560 magenta ink not transfering to paper
Hi jbasset285: Your printhead may be bad do to third party ink.
Try these steps first.
Diagnosing Print-Quality Problems
The Troubleshooting Print-Quality Page provides a good overview of the most
common print quality problems. To print the Troubleshooting Print-Quality Page,
follow these steps:
1. From the Control Panel, scroll to Troubleshooting, then press OK.
2. Scroll to Print Quality Problems, then press OK.
3. Scroll to Troubleshooting Print Quality Page, then press OK.
The Troubleshooting Print Quality Page includes instructions for printing the
Eliminate Light Stripes test print. These instructions are also provided on the next
page of this manual. The Eliminate Light Stripes test print indicates individual weak
or missing jets or an obstruction in the imaging path that affects a vertical band down
the entire page. Also, you may see color variation from jet to jet on the Eliminate
Light Stripes test print. Some variation is normal, occasionally occurs, and usually
self-corrects within a few printed pages. If a print-quality problem is not resolved
with the information provided in the Diagnosing Print-Quality
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You will probably have to remove the left side cover and clean some spilled ink from around the waste tray. That normally is what causes that. There is a tray lock on the machine, but I personally have not seen that be an issue. If there is a lot of ink in the machine. make sure after you clean it out, that you level the machine front to back and side to side. You do that by placing a level on the glass and level it up by that.
Even though Media Sciences ink is not compatable and is subject to burning and clogging your printhead, the most telling symptom you listed is the red shavings. This indicates the ink is not releasing from the drum properly. This version of solid ink has a problem with the cams on the maintenance camshaft cracking and this causes the maintenance kit roller to not oil the drum properly. You will also hear an odd noise either grinding, groaning or a slight tearing sound. This requires a technician to resolve as replacing the camshaft is not an enduser job. Print quality issues are either the printhead or related to the camshaft failing, there are a few others but they wouldn't exhibit the symptoms you listed.
I have the same exact problem. I just switched to a mac and the colors are awful. I tried from 3 different macs at work, trying different combinations of color profiles, settings, etc, and the colors always look completely off. Blues are magenta, bright red is a dull reddish, orange is completely brown. It looks like Xerox decided to not even try to make this aspect work with the Mac. This is on the latest Mac book Pro, running Snow Leopard, to a Xerox Phaser 8560 DN.
The error is caused by the printhead not being able to tilt, the maintenance kit (oil roller) is driven round by the drum and has no physical connection to the tilt mechanism. Having said that I did once have a machine that had waste wax loose in the machine and when the customer replaced the maintenance kit the loose wax was pushed into the tilt drive gears which are located on the inside frame left hand side, right behind the oil roller. The wax jams the gears making a noise like a machine gun and tilt error 07,010 was the result.
The life of the drum is unlimited, it is just a solid aluminum drum.
The usual suspect when the drum is not cleaning is the maintenance kit. It was not stored on end was it ? If so the lubricant would have run to one end and not clean correctly.
The transfix roller could be failing, although that is not many pages on the printer.
You are using OEM ink and not third party? If so try new ink.
The last thing you could have is a bad wiper blade not cleaning between pages.
Drum heating is very unlikely. If it was not running hot enough, there are enough sensors in the machine that one would shut off if it were not heating properly.
This will require servicing:
The maintenance kit contains a maintenance roller that keeps the surface of the Imaging Drum clean and oiled. NOTE: Order a new maintenance kit when the Display Screen displays a message that the maintenance kit is low. Replace the kit when the Display Screen prompts you to replace the maintenance kit.
Both a Standard Maintenance Kit and an Extended Maintenance Kit are available for the Phaser 8550 and 8560; however, only a Standard Maintenance Kit is available for the Phaser 8500. An Extended Maintenance Kit will not be functional with the Phaser 8500.
WARNING: The printer's interior may be hot! Do not touch the hot surfaces.
Once you have the part: instructions:
Open the door on the right side of the printer.
Grasp the maintenance kit (labeled A) from the maintenance kit slot and pull the kit completely out of the printer.
Insert a new maintenance kit and push the kit completely into the maintenance kit slot. Follow the illustrated instructions included with the maintenance kit for full installation and disposal information.
Close the door.
This will be on the right side of the printer.
This will need to be replace every 10,000 sheets of paper.