I have a Nortel system with about 20 phones. I have recently had change of staff and need to change the ccr tree. This is what is working. Greeting press1 for directions Press 0 for operator IS NOT WORKING Press 2 for hairstylist Press 3 for Manicurist Press 4 for Aethesticians this is where things are messed up. The above all works properly accept the press 0 for operator in the first segment. After customers have pressed say 2 for hairstylist they are asked to press 1 for hairstylist with letter A-L or press 2 for hairstylist M-Z The next step works & tells the client the names of the stylist with a number for them to press. This is where the client does not get the correct station. I need to know how to program the phone to go to the correct telephone from this far down the tree. I need the path code. Help!! Details
SOURCE: changing name in nortel T7316E handset
We would like to change the name displays on our phones
SOURCE: how do I program the line redirection feature
If you switched phone companies and the feature stopped working you probably had Call Forward Busy/No Answer from AT&T. If you use the call forwarding in the phone it will use two phone lines for the entire length of the call. Call Comcast and have them add Call Forward Busy/No Answer and tell them the number you would like your calls forwarded to and the ring cycle (the number of rings on no answer).
SOURCE: Have the Nortel T7316e. Before the phone rings it
Here is a link to your phone manual.This site is SAFE and requires Adobe.I use it all the time,have no problems,and is very useful.Although I have read it,you know more about your phone's functions than I do.After reading the entire thing,I am referring you to a few possible solutions which may enable you to accomplish what you are requesting.Under your T7316E telephone,letters C and H have potential.A section labeled Button inquiry also has potential.Also,under programming memory buttons there is an option for features which does not seem promising but with current technology you just never know.lol.Good luck! Greg I hope this really helps.If not,just comment here and I will get an autolink to your post and will reply ASAP.P.S.You do not need to enter an email,it will download.
http://www.retrevo.com/d/ds/progress?doc=7fe12a0d8b82e6e63f8c28dc321b7d4e&rk=0.5900604098041088
SOURCE: My 7316e seems to be locked up at all terminals
Hi,
Are you using a StarTalk180 or a Call Pilot100 as your Auto Attendant?
If so you will need to change several levels in Feature 983 Level Programme
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