You can use an all in one remote to work most of the features. I have one of the newer models. (sorry don't know the model #) but I had to contact the all in one customer service and they helped me with a procedure to load the code to make the remote work with the AMW player.
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I recently purchased a "Harmony" multi remote controller from Dick Smith Electronics. You have to go into the Internet and download some programming material for it, but it has 100,s of different make and models that you can access to reprogram the remote. it works on Tv,s DVD,s Videos etc. I lost my remote for an old Conia TV and it now works perfectly with the Harmony remote.
did you program the remote? or was it standard? if you did all of this it sounds like a new remote is in order,but I'd get the codes from the maker and instructions on reprogramming it,if that fails you need a new one