I have bought 30-40 pieces of GN 8000 amplifiers and headsets for my company which is into telemarketing. I am facing a problem that the party on the otherside of the phone cannot hear me. I can hear their voices but they cant hear me.
I have following connection architecture...
GN 8000 > phone I/O BOX > phone mount > E1HA > DCP > Servers
I dont think theres a problem in DCP coz i am able to login to the agent application. There something either with the E1HA or the GN 8000 amplifier settings.
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If this is a new problem it could be a blocked or broken mucrophone. If it is new and you have never been able to be heard you may either have a faulty unit or perhaps your phone requires you to attach an amplifier between phone and headset. If you google telephone headset compatibility guide look up you phone make and model and see if an amplifier is required when using a corded headset
I've been having the same issue, I tried playing with the channel slider switch on the right side (letters A - I) and one of them worked for audio and mic. D was the magic letter for me, could be diff for you.
Had the same problem with mine
did not realise that there are batterys in the unit
and they are going flat.
Open the top and look on the right side,
there are 2 aaa's inside.
Replace those and you should be fine