Question about HP Compaq Presario R4000 Notebook

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Sound problem with the DVD/CD player on my laptop

This has happened before & I contacted customer care and they were able to guide me through the steps, but I can't remember now what to do. Anyway, my computer drive is having a problem - rather suddenly. The video is fine, but the sound is really choppy. At some point, they had me reinstall a driver, but I can't remember what one it was. I'd appreciate any help as I'm very frustrated. ;) Thank you, Kristin ([email protected])

Posted by Kristin Phillips on

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The driver will be in a folder on a restore partition of your harddrive, or on the installation cd that you got with the system. You can also download the driver here, http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=453183&lang=en If your not sure it's a driver fault, click Start>Run, then type 'dxdiag' and press enter. This will run a graphics and sound diagnostics.

Posted on Jan 07, 2007

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Dear Customer,

We have not received any response from you regarding your contact details.


Hence we hope that your concern has been resolved upto your satisfaction.


In case you face any further issues with our products, feel free to contact us.

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