DVDs & CDs will not play

If it plays CDs but not DVDs then the Laser is failing and just a matter of time before it stops playing CDs also.

so you have to update a new firmware and then it will be ok

Does it play CDs perfectly fine ?
Did you check with other good (branded) DVDs ?
If possible, remove this dvd-drive, connect it with another laptop, and check.

If problem started after you installed anything, try undoing it through System Restore (All Programs - Accessories - System Restore).

Boot the computer in safe mode (tap F1 or F11, select Safe Mode), log in as Administrator.
Check if it reads DVDs here or not.
Create a new user account (Control Panel - User Accounts). Restart computer normally, and log in using this new account. Now check if DVDs work or not.

If still not working, backup your important data (write on blank CDs, or copy in USB pen drives), and then format the hard drive. (Restart the computer, and tap F10 to initiate recovery from hard drive partition.)

You may also use the Recovery Disk you got with this notebook. (Insert disk 1 in the drive, and restart the computer, and just follow the instructions).

If still no progress, chances are the DVD-drive lens has gone for a toss. Buy a new dvd-drive.

Hope this solution helps you.

Yes there is video format for our TV and dvd players. NTSC & PAL...

NTSC SYSTEM SELECTED IN TV & DVD PLAYER PLAY PERFECT NTSC CDS & DVDS, BUT IF PAL CD OR DVD IS INSERTED SUCH PROBLEM COMES.
EVEN IF, THE DVD PLAYER SETTING IS KEPT AS PAL, AND WE INSERTING THE CORRECT CD OR DVD AND ALSO IT SHOW BLACK & WHITE PICTURE, ETC.... so please check your video system in TV, DVD PLAYER and check the CD or DVD you are inserting is of same video format you have set in DVD player.

If the lens is clean (clean with cotton swab and alcohol), then the optics are failing. DVDs require more power and accuracy to be read than CDs. The ability to read CDs but not DVDs is usually a good indication that the optics are starting to fail.

Dan

Suddenly had this problem. My Phillips is hooked up to TV and to Cable Box. When I inserted a DVD it would return a "no disc" but it would read and play CDs. After a call to Phillips...who said that they had no idea what was going on and I should take it in for service...it was 4 months out of warranty. Repair company said it was not worth the repair costs ($200) so I should try cleaning the lens with a lens cleaning disc. I bought a Maxell. It has a set of little brushes on the bottom of the disc. I inserted it and played track 2 for 20 seconds as instructed and voila! It began reading the DVDs again. I was only out the $10 for the disc cleaner. If you have this problem, try the disc cleaner first as it might be the fix.

I have this same problem. Plays music CDs fine but DVDs do not work. It recognises the DVD tries 3 times to play it displaying "Reading" and then moves on to the next available disk. Any suggestions?

the 321 does not support data cds or dvds read the manual. standard DVD or VCD format only.

Did you try to clean lenses on laser head?

upgrade the firmware on the product.