All cycles work, but the machine won't agitate. During the agitate cycle there is a 'hum.' The fill, spin, rinse, and drain cycles all work fine - thank goodness!
Any suggestions about how to troubleshoot or fix would be appreciated.
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You may need to replace the agitator cogs, aka "dog ears". They allow the agitator to work in a ratcheting motion. I have a different washer but have had to replace mine several times. They are plastic and just wear down.
Strangely enough, the electronics in the motor drive circuits are quite hardy. Suggest if motor does agitate but not spin, check the motor brushes and see what length and condition they are in.Have had to replace brushes on many occasion.If you have a motor that has a capacitor then check the cap. It could be defective.
Sounds like the spin coil/brake solenoid is burnt out or broken. This is a coil situated on the motor plate under the machine with a lever attatched to it. When the machine goes into spin cycle, this solenoid pulls the brake away from the outer drum to allow the drum and agitator to spin together. The shaft that goes into this coil should move in and out freely. If tight, replace spin coil/brake solenoid.