My little sister got Sandisk Sansa e260 4gb for christmas and now it's not working correctly. It's a software problem and it looks like a kind of virus but it's not really that because no AV scanner finds anything. I think it's a "mp3 virus": -http://www.f-secure.com/hoaxes/mp3vir.shtml Because it's some files on the device that can't be deleted and one of the file is about 4,1 GB, they also got filenames that can't be read. And these files makes the device hang sometimes...
So what can I do? Is formatting the only solution? And how is the best way to do that, and do I have to install the firmware again? What about guarantee?
I loaded the latest firmware and I still had the same problem.
I was just on the phone to Sansa support and she said that the locking up problem is sometimes associated with removing preloaded songs. She suggested that I reformat the drive by connecting in MSC USB mode. (Change in settings on your mp3 player) Connect the mp3 player to the computer and go to MyComputer (usually on the desktop of windows XP) Right click on Sansa260 drive and move down to format. It takes a few minutes and I did disconnect while it still said writing on the mp3 screen. All files were gone and I reloaded the songs. It seems to be working fine now.
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PEOPLE - Stop using the freaking WMP any #, it's a 'wimp' alright...
Just REFORMAT YOUR SANSADISK/CLIP PLAYER THEN RELOAD IT USING SIMPLE DRAG AND DROP TECHNIQUE, IT'S INTUITIVE - DON'T MAKE IT HARDER THAN IT IS, IT'S JUST A LITTLE TINY COMPUTER; BEST OF ALL IT DOESN'T EVEN HAVE WINDOWS OS IN IT!!
Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx -Tha Mp3 Doctor
1.to turn off the mp3 pull on menu/quit button for 15 sec
2.try to delete all songs on it(or search with a anti- virus/spyware software in the device!)
3.nothing on 1-2 works try to uppdate your sansa you can find uppdate software on www.sansa.com
hopes it helps !
I don't know about converting the MP3s to WMAs, but I had the same problem with "corrupt files."
What fixed that for me was instead of dragging and dropping files onto the Sansa, I synchronized them using Windows Media player, but only do 10-20 songs at a time, because if you try to do too many, they probably won't show up. I know it's tedious and annoying, but that's what did it for mine :) I hope this helps.