I just purchased an HP 3310 printer. Printed for a while with the demo cartridges and worked fine. One cartridge said low so replaced it with a new one (HP ink...not a refilled one). Still says low ink, but printed ok for a while. Another demo cartridge emptied and replaced with success, but the first one still said low and now won't print at all because it says "empty". Removed and replaced several times. Tried reseting printer by unplugging and turning back on. Nothing works. Any suggestions? (Called HP support...they want to send me a refurbished printer when I just got this one two weeks ago.)
On the phone for an hour with those idiots in India, same exact problem. Here is what you do:
1: Unplug AC cord from back
2: Hold down the # and 6 key, plug in the powe cord and continue to hold the kes for 1 minute.
3. Printer will power off durning this time. Release the keys and plug in the power cord.
4. You may need to press the power button on. This will hard reset the printer. It will go throught the initialaztion process and suck your cartridges but should solve the problem.
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Assuming you have a refilled or remanufactured cartridge there this is actually pretty normal. These cartridges have no means of checking for new ink in the cartridge so will continue to warn of empty. They will not however stop you from printing as a result.
If however you purchased the cartridge as a brand new cartridge, you may have been miss-sold the cartridge. In which case I would advise speaking to whoever it was purchased from.
Try using a new HP ink cartridge. I had the same problem with a printer I purchased off of CraigsList even though the ink level was good. I installed a new color HP ink cartridge and it printed without a problem.
The following are common issues. The following ink cartridges cannot be used after device initialization and must be replaced Cause The wrong ink cartridge(s) are installed. Solution The indicated ink cartridge(s) cannot be used after the device has undergone first time setup. Replace the ink cartridge(s) with the appropriate ink cartridges for the HP All-in-One. To find out the reorder number for all the ink cartridges that the HP All-in-One supports, see the printed documentation that came with the HP All-in-One. If you are using compatible cartridges make sure they are reset for use. Ink cartridge problem Cause The indicated ink cartridge(s) are missing or are damaged. Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing. If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might need to be cleaned. If there are no ink cartridges missing from the HP All-in-One, and you still receive this message after cleaning the ink cartridge contacts, you might have a damaged ink cartridge.
Hello merelU. I'm afraid you may have to replace the empty color cartridge as there may be problems with the printer while an expired cartridge is installed on the printer (even though some of the cartridges are still under warranty) and also, HP cannot guarantee the quality or reliability of expired
the printer should have software installed enabling you to opt, for a printer-ink cartridge change.
If the cartridge has a chip fitted, it may be discharged.
The chip is supposed to be charged up, for the printer to recognise the newly installed cartridge.
view your settings in control panel/printer/properties to see what options you have available.
Is it an HP printer? We had the same problem at work with print cartridges purchased at Staples. They have a major quality control problem. Your new print cartridge may be empty or dried out (died on the shelf). It's my problem at work, as I have over 80 HP deskjets, and Purchasing still insists on buying the Staples cartridges rather than the HP.
Sometimes if you shake a print cartridge really hard it may correct the problem. However, I would buy or borrow a black HP print cartridge and try it out in your printer. Works almost every time on the job. Good luck.
My HP 3310 wil not print black. The color prints fine. Spent 2 hours on the phone with HP support only to be told to buy a new printer. The machine is less than 2 years old. There must be a way to repair this. Any ideas? Barbara