I just purchased an HP 3310 printer. Printed for a while with the demo cartridges and worked fine. One cartridge said low so replaced it with a new one (HP ink...not a refilled one). Still says low ink, but printed ok for a while. Another demo cartridge emptied and replaced with success, but the first one still said low and now won't print at all because it says "empty". Removed and replaced several times. Tried reseting printer by unplugging and turning back on. Nothing works. Any suggestions? (Called HP support...they want to send me a refurbished printer when I just got this one two weeks ago.)
On the phone for an hour with those idiots in India, same exact problem. Here is what you do: 1: Unplug AC cord from back 2: Hold down the # and 6 key, plug in the powe cord and continue to hold the kes for 1 minute. 3. Printer will power off durning this time. Release the keys and plug in the power cord. 4. You may need to press the power button on. This will hard reset the printer. It will go throught the initialaztion process and suck your cartridges but should solve the problem. HP SUCKS!
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I have installed new color previously with no problem. Now, I installed a blue and the magenta cartridge and it likes the blue but won't accept the HP magenta. I have tried 2 new magenta cartridges, did the unplug, replug thing and still it just says it is empty. Now I see this is a problem others have had and would like to know if anyone else has found a solution. I am not sure what will happen if it continues to send this error message but for now it is still printing in color. HP is not much help which is disappointing and probably means I will not be purchasing many other HP products in the future.
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