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Question about SanDisk Sansa m250 MP3 Player

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Sandisk Sansa m250

My mp3 player frezzes whwn I turn it on. It just shows the title screen showing the name and model. I tried replacing batteries but the problem is still there. My computer cannot detect it when I plug it inj either.

Posted by stephen puls on

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5 Answers

Anonymous

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I have the same problem with my m250 it's 4 weeks old. I talked to tech service and they said if you take the battery out and hold the power button down for 30 sec. then turn the player hold button on (orange showing) then plug in usb cable and pull up My Computer. If the computer does'nt recignize the m250 it's bad. So then you have to send it back to sandisk and the will send you a new one after the receive yours. So I'm guessing your without a player for 4-6 weeks! This stinks to say the least!

Posted on Jul 30, 2007

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Anonymous

Same thing but NOTHING you sugest works i get new one SAME DAMN THING!!!!!!!!!!!!!!!!!!!

Posted on Apr 22, 2007

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Anonymous

I just got mine replaced by Sandisk (after emailing back and forth with Sandisk's tech). It's running firmware 3.X. BTW, you can't update to 4.x. I tried it. The site won't let you. It seems fine except when I first tried loading songs on it. It doesn't separate them into Album/Artist etc. I tried it on two different desktops running Media Player 11. I finally tried it on my laptop running the same software it worked. I'll keep testing this one and provide update periodically.

Posted on Mar 15, 2007

Anonymous

I purchased mine on 01/22/2007 and I have the same problem. Sandisk has authorized that it be returned.

Posted on Mar 15, 2007

Anonymous

Hey, I got the same problem. I got the first one from Amazon. The second it starts freezes up. Amazon replaced it with another one. I used it for about six weeks. It has the same problem. I think the M250s are all defective

Posted on Feb 16, 2007

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Try doing a hard reset on a Sansa m250:
  1. Turn off the Sansa. Just pull the battery out for a second and then reinstalling the battery without pushing any further buttons.
  2. Plug the Sansa into a computer4.gif, and open "My Documents" in the computer.
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  1. Turn off the Sansa. Just pull the battery out for a second.
  2. Plug the Sansa into a computer4.gif, and open "My Documents" in the computer.
  3. Open the Sansa file as if it were a drive, then go to the "MUSIC4.gif Specific storage" file.
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Try doing a hard reset on a Sansa m250:

  1. Turn off the Sansa. Just pull the battery out for a second and then reinstall the battery without pushing any further buttons.
  2. Plug the Sansa into a computer, and open "My Documents" in the computer.
  3. Open the Sansa file as if it were a drive, then go to the "MUSIC Specific storage" file.
  4. Right click the "MUSIC Specific storage" file, and press "Format."
This should hard reset the Sansa m250. This solution has worked for me.

I do not know if this will work on other Sansa m200 type .mp3 players.
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Try doing a hard reset on a Sansa m250:

  1. Turn off the Sansa. Just pull the battery out for a second and then reinstall the battery without pushing any further buttons.
  2. Plug the Sansa into a computer, and open "My Documents" in the computer.
  3. Open the Sansa file as if it were a drive, then go to the "MUSIC Specific storage" file.
  4. Right click the "MUSIC Specific storage" file, and press "Format."
This should hard reset the Sansa m250. This solution has worked for me.

I do not know if this will work on other Sansa m200 type .mp3 players.
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2 holding the powerbutton down for 40 seconds
3 waiting 5 minutes before putting in a fresh battery and starting over.
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