Question about SanDisk Sansa e250 MP3 Player

1 Answer

SansDisk e250 The player worked for 1 week. Now when it is turned on, there is a white screen with a black patch across it. I tried resetting it by holding the on button for 15 seconds and nothing happened. The player has not been dropped or mishandled. The screen is not cracked or broken. Help!

Posted by Cindy Metzger on

Ad

1 Answer

ThaMp3Doctor

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 8,597 Answers

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Sansa crashed have white screen

I have a e250 also and it white screened. I could'nt shut it off. I just left it on overnight and 1/2 of the next day until the battery went dead. Then pluged it in. It Worked!!!!
1helpful
1answer

Sansa e250 white screen

did they send a recovery programme.
0helpful
1answer

Player Freezes on black screen format won't work

Delete everything by formatting it then activate the hold switch, press the power button, turn it on, download a fresh new firmware from the www.sandisk.com site and drag it to the player then connect the player to the computer, then initiate the firmware. try to get the latest one.Hope dis works. RATE PLZ
0helpful
2answers

Screen black

Try to get a firmware upgrade done..once you have that done you should be able to use the device without having any problems..
0helpful
1answer

Problem with black screen and white lines

You need to determine if your player is the Rhapsody version or not.

To find this, check the back of the device for the word RHAPSODY, or a letter R after the model number (i.e. - e250R)

The software is different and you should clarify which one it is before we continue.



You can "add to the question" with your answers and ill reply.




Best of Luck.
0helpful
2answers

Mp3 player wont play songs or anything

Only 2 suggestions here: 1) Make sure your HOLD switch is not enabled. 2) Try to update the firmware If neither of these work, time to send the unit back to Sandisk
0helpful
1answer

Turns on then bam its off

Call tech support... sounds like you need a firmware upgrade... same thing happened to me. Sandisk support 1-866-726-3475 7 days a week: 4:00 am. - 10:00 pm. (PST) 7:00 am - 1:00 am (EST)
0helpful
1answer

Blank White Screen - No Menu Showing

My Sansa has a similar problem. Sometimes when the Sansa turns on (after the Sandisk logo) the screen will either turn black, blue, or black and white stripes. The player still works, but it is hard to navigate without the screen, obviously. What I end up doing is letting the backlight turn off and then pressing any button. Sometimes when the screen comes back, the display is allright again. But sometimes it takes more than a few tries. Turning it off and on again seems to work a little better, but it is more time consuming.
Not finding what you are looking for?
SanDisk Sansa e250 MP3 Player Logo

47 views

Ask a Question

Usually answered in minutes!

Top SanDisk Audio Players & Recorders Experts

Jean Sintulaire

Level 3 Expert

759 Answers

Ekse

Level 3 Expert

13435 Answers

Daniel Dollive
Daniel Dollive

Level 3 Expert

315 Answers

Are you a SanDisk Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...